Plex Server Not available outside your network

Plex Media Server Remote Access
1

When I check the dashboard for my Plex server, I see this error under Remote Access. If I select “retry” it temporarily tells me " Fully accessible outside your network," but then after about five seconds it reverts to “Not available outside your network.”

I followed the troublshooting guide. I am not double-NAT-ing. I white listed 32400 through the firewall.

This doesn’t seem to prevent users of the server from connecting and streaming content.

Plex Media Server Logs_2025-03-12_07-28-12.zip (4.6 MB)

Server Version#: DSM 7.1.1-42962 Update 8
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

2

There is one visible issue. When I connect from outside my LAN initially I get an error about not content at my pinned sources. After a few seconds (up to a minute) it resolves itself.

3

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