Plex server not reachable for one specific account

Server Version#: v1.15.6.1079-78232c603

Hi,
actually I’m encountering a strange issue with my Plex server.
I have configured it some accounts, one (my main account) administrator and others users. The problem is that since yesterday accessing it via browser (on app.plex.tv)/Windows app I can’t reach it, but only with my main account, all others users (friends) can with theirs account. I gave my login data to a friend of mine and he can’t access with my account too and vice versa, I can access with the friend’s account.
With this test I excluded the server network, my network, my friends network, and various browsers used. I already tried to reboot the server and the two routers (server router and my router) but nothing. Still appears offline with my account.
What can I try to do?
Thank you.

You were using previously a different plex.tv account.
From which you have shared a server to your currently used account.
Then you changed the plex account of one server.

If you still have the login credentials of your old plex.tv account, log into it and delete the old server tokens from the list of ‘authenticated devices’
https://app.plex.tv/desktop#!/settings/devices/pms

I removed and claimed the server again, but the issue persists with my account (used to claim) and not with my friends’ accounts.
However I don’t have others accounts, only my main account since ever and always used to claim new servers :confused:.

Are you using a different account now?
I don’t see a running server signed in to your account (the one you are using to access this forum).

And what do you mean with “server router” and “my router”?
Are you remote to your own server?

No, I have only one account (Kaos1337).
This is the only one server that I actually have: https://i.imgur.com/haC1pQK.png

I’m in my house but the server is located at a family relative house, so there are two different networks and routers. I claimed it using the ssh tunnel, so I’m able to see it on 127.0.0.1:32400

Could you send me please the preferences.XML of your server
(per PM)?

Sent.

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It’s working, I didn’t do anything.

There was a database issue yesterday, which has since been fixed.

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