HI all, I have PMS running on a windows 11 machine. I have a movie file that its not seeing after clicking Scan Library Files. the file is called Kill Bill vol. 2.mkv. why wouldn’t it see it? thanks

The movie was probably mismatched and possibly merged with another one. You could filter the library for Duplicates and use the „Split Apart“ option. Alternatively you could switch to folder-mode, navigate to the movie folder to see what item Plex thinks is in that folder (assuming you’ve stored th…

@jvpix.com with that filename possibly containing a keyword for a multi-part file, I would recommend renaming it to the ideal plex format. Kill Bill - Vol. 2 (2004) {imdb-tt0378194}.mkv

I figured out why this was happening. its because I already had a copy of the movie in 1080p. this new file is in 4k. but I have my movies arranged by “date added” so its putting the movie all the way down further in the library. I want it to be at the top. so I deleted the 1080p copy, moved th…

Take both out, rescan, empty the trach and clean the bundles, rescan again, add the file you want, rescan.

[image] tramp78: clean the bundles what’s “clean the bundles”? and what does empty the trash do?

[image] jvpix.com: what’s “clean the bundles”? and what does empty the trash do? Under settings, server, manage, troubleshooting Clean Bundles - Poster images and other metadata for items in your library are kept in “bundle” packages. When you remove items from your library, these bundles ar…

This didnt work. I still puts both movies down the list.

I just did and it didn’t work. don’t worry about it. not a big deal. thanks everyone for your help.

Plex server not seeing a movie

Plex Media Server

dbirch January 29, 2025, 2:11am 9

See the Plex Dance and follow every step in the exact order listed

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Plex server not seeing a movie

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