Plex Server on Windows will no longer catalog all TV shows

Plex Media Server
1

Server Version 4.87.2 (current build)
Player Version# n/a

I’ve Plex Server installed on a dedicated Win10 machine for 2 years.

Following an update in August, the library for TV Shows seemed to “lose” a majority of the shows. And the series it did list had mismatched episodes.

I’ve tried:

  1. Rescanning the library - no change.
  2. Moving to an older version of the server - no change.
  3. Move back to latest version of the server - no change.
    4a. Delete the library and re-create with same source folders and new library name- no change.
    4b… Delete the library and re-create with original name - no change.
  4. Move several series to a new location and change library to that new location - shows still mismatched and not all found.
  5. Wiped PC and reinstalled Windows and Plex Server with new server name - no change.

I think there is corruption in the TV library and I think the settings are being pulled back in from that option to sync settings.

So is there a way to delete the settings entirely, or is there a way for plex to just blitz my account at the backend and let me create it from scratch please?

Thanks

brian

2

Matching information is not stored in your account. It lives only on your server.

The number 1 reason for mismatches is bad file naming and folder organization.
https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/

Please give some examples how your shows are named and what the folder structure looks like.

3

Gonna bet you are using the [SSxEE] naming schema :slight_smile:

4

f:\television\micro men\season 1\se01e01 narrative.mp4

or

f:\television\parks and recreation\season 2\narrative se02e03 narrative.mp4

in the example of parks and rec, i have 7 seasons, yet plex finds one episode in season2 that it says is number 94.

these were cataloged fine for 2 years, so its not like i changed anything from a naming convention.

5

i am, as per their document.

what should i use please?

6

Change se01e01

to s01e01

If you have a lot to do consider using a file renaming tool

Rename My TV Series 2

1 Like
7

Not sure who’s guide you are using but plex standards have never used the [ ] notation.

My canned response is to see https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/ and:

If you want to save yourself a lot of time I would recommend using Download - tinyMediaManager and use:

Episode format:
${showTitle} - S${seasonNr2}E${episodeNr2} - ${title}

Folder format:
${showTitle} (${showYear}) {tvdb-${tvShow.ids.tvdb}}/Season ${seasonNr2}

as the new name format.
(Please note I linked to the v3 which is free to use)

8

My mistake I had thought you used the square brackets just to highlight the syntax in your message; ;no i don’t use square brackets :slight_smile: and the guide is the one supplied by Plex.

turns out the solution was simple; turns out it was the ne scanner, changing it to Plex Series Scanner solved it; plex has found all the series again. The Plex TV Series wouldn’t detect them all.

9

The one that is deprecated and could stop working at anytime.

10

Then it is 100% a naming issue.

11

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