TV Show not listed in Plex

Plex Media Server
1

Server Version#:4.76.1
Player Version#:N/A
Hi Peeps,

Plex isn’t picking up a TV show. Things I have confirmed:
The folder and file are named correctly:
\ Season 1<TV Show Name> - 1x01 - .mkv
All my shows are downloaded via Sonarr.
Other shows for today have downloaded in the same manner and are showing within Plex.
The TV show is listed on the TVDB site.
I’ve attached the agents I have set for TV shows.
I’ve restarted Plex and tried a manual scan of the library. Still not showing up.

Can anyone suggest what else I can try?

Thanks

P

Agents
Agents1065×469 151 KB

2

Would you mind sharing the logs?
Please attach the whole .zip

3

Thank you for the quick reply. Attached the logs.
Plex Media Server Logs_2022-04-14_08-14-02.zip (3.5 MB)

4

Nope.
https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/

2 Likes
5

Ah that’s probably a typo on my post. My sonarr config hasn’t changed. I’m out at the moment, but will check when I get back in and confirm.

6

Confirmed path:
Drive:\TV<Show Name>\Season 1<Show Name> - 1x01 - .mkv

7

It’s still incorrect. What you have there is Kodi-style. Plex is not Kodi.
Please take a look at the above linked article.

You can tell your software the correct way to name the files.

8

Hi OttoKerner, thanks again for replying. Apologies it was the formatting of the post. I have removed the brackets, this is the path that I have:

Confirmed path:
Drive:\TV\Show Name\Season 1\Show Name - 1x01 - Episode Title.mkv

This works fine for all other downloads.

Thanks

P

9

Can you perform a scan and post your logs?

10

Sure, scan completed, logs attached.
Plex Media Server Logs_2022-04-14_13-26-05.zip (4.9 MB)

11

Knowing which actual tv show this is about would definitely help.

12

Ah Jeez, I knew this would eventually come up. Please don’t judge :slight_smile:

“The Kardashians”

https://thetvdb.com/series/the-kardashians

1 Like
13

Too late :smiley:

Are you downloading directly into the folder I:\TV ? This log file excerpt appears to indicate it.

r 14, 2022 09:56:28.196 [9068] DEBUG - Scanner: Processing directory I:\TV\The Kardashians (parent: yes)
Apr 14, 2022 09:56:28.197 [9068] DEBUG - Skipping over directory 'The Kardashians', as nothing has changed; removing 0 media items from map.
Apr 14, 2022 09:56:28.198 [9068] DEBUG - Scanner: Processing directory I:\TV\The Kardashians\Season 1 (parent: yes)
Apr 14, 2022 09:56:28.199 [9068] DEBUG - File 'I:\TV\The Kardashians\Season 1\The Kardashians - 1x01 - Burn Them All to the F-cking Ground.mkv' changed size, can't skip.

If so, don’t. Always use a “staging” folder outside of the library until at least the episode is completed and the renaming has been performed.

Disable automatic library scans in Plex and let your downloader software trigger a library scan.

On top of that: this show is brand-new. Its first episode has been aired just now.
Metadata have only just now been added to the metadata sites:
https://www.themoviedb.org/tv/154521-the-kardashians/changes

Allow at least 48 hours for metadata changes to reach the Plex proxy servers.

14

Haha, knew that was coming. Thanks for the info.

Sonarr is using a separate folder (not the I: drive) the logs I think are showing that, as I attempted the Plex dance, copied the whole folder back in and performed a scan.

I have disabled:
Scan my library automatically
Scan my library periodically

Is that what you mean?

Shows - The Movie Database
Shows - The Movie Database1190×420 116 KB

I’ve removed the folder and deleted it from Sonarr. Re-attached the logs.

In terms of the Agents do they look good?

Is there any way I get the show visible in Plex quicker than 48 hours? I have some family members (not me :slight_smile: ) that would like to watch it sooner.

Shows - Personal Media Shows
Shows - Personal Media Shows1265×301 144 KB

Plex Media Server Logs_2022-04-14_14-59-02.zip (5.1 MB)

15

If you have “the other Kardshians show” in your library, take a look at the Plex media info of S01E01. Is there the path to the newer show appearing additionally to the existing file? If so, this would be a mismatch.

I recommend you to convert the library to use the newer agent. It can use far more precise “matching hints”, so mismatches are pretty much impossible. Migrating a TV library to use the new Plex TV Series Agent/Scanner | Plex Support
If you’re prefering the episode ordering of TheTVDB over that of TheMovieDB, you can set the appropriate preference to “TheTVDB” in the properties of the library. (only available after the conversion)

16

Very interesting, wasn’t aware of the newer agent. I will look into this.

I checked “The Other Kardashians” show and episode S01E01 and you’re right. Both paths are listed. Original and new show.

If you’re prefering the episode ordering of TheTVDB over that of TheMovieDB, you can set the appropriate preference to “TheTVDB” in the properties of the library. (only available after the conversion)

EDIT:
Is there a way of fixing the mismatch, with the new show not appearing
Thanks again for the help so far.

I’ve switched to "TheMovieDB and refreshed the Library and Metadata

17

Yeah, at the show level you can split the match and then fix the match

18

Thanks, upgraded the library as per OttoKerner’s post. Just trying again now.

Still the same, seems i’ll have to wait until it has updated.

Files
Files854×194 9.67 KB

Plex Media Server Logs_2022-04-14_16-19-36.zip (8.1 MB)

19

At the show level you will need to split them, and fix match on the wrong one

20

Thanks, is there a guide for that? Never done that before