Plex Server Player crash in 4K movie playback

Server Version#: Version 4.69.1
Player Version#: Version 1.25.5.5492

Hi,
I use Plex Server to watch movies stored on my PC on my TV’s Chromacast.
When I use Plex Server to play a 1080p movie: no worries.
When I use Plex Server to play a 4K movie, my PC screen goes black, the sound starts for 5 seconds, it stops, the PC heats up and the fans spin up.
In the Windows task manager, the processor is at 100% with the process “Plex Transcoder.exe”.

After 30 seconds, Plex Server crashes.

This problem happened after 2 updates:

  1. nvidia 511.65 driver
  2. Chrome 98.0.4758.82

Plex Media Server Logs_2022-02-10_10-37-05.zip (681.7 KB)

My hardware configuration:

AppUp.IntelGraphicsExperience 1.100.3407.0
AppUp.IntelOptaneMemoryandStorageManagement 18.1.1021.0
AppUp.ThunderboltControlCenter 1.0.34.0
BIOS 1.4.0
Contrleur hte Intel(R) USB3.10 eXtensible-1.20 (Microsoft) 10.0.22000.469
Contrleur hte Intel(R) USB3.20 eXtensible-1.20 (Microsoft) 10.0.22000.469
Dell DBUtil Removal Utility 2.5.0
Dell Digital Delivery Services 4.0.92.0
Dell Mobile Connect Driver 4.1.7498
Dell SupportAssist OS Recovery Plugin for Dell Update 5.5.1.16143
Dell Update for Windows Universal 4.4.0
DellInc.DellSupportAssistforPCs 3.10.7.0
Display Driver 30.0.15.1109
Fusion Service 1.92.22.0
Goodix Moc Fingerprint 3.4.32.190
High Definition Audio Controller 10.0.22000.1
Intel OED Extension LibPath (by Realtek) 10.00.212.024
Intel RST VMD Controller 9A0B 18.0.0.0
Intel RST VMD Managed Controller 09AB 18.0.0.0
Intel RST VMD Managed Controller 09AB 18.0.0.0
Intel(R) Dynamic Application Loader Host Interface 1.41.2021.121
Intel(R) Dynamic Tuning Generic Participant 8.7.10600.20853
Intel(R) Dynamic Tuning Manager 8.7.10600.20853
Intel(R) Dynamic Tuning Processor Participant 8.7.10600.20853
Intel(R) Graphics Command Center 30.0.100.9955
Intel(R) Graphics Control Panel 30.0.100.9955
Intel(R) HID Event Filter 2.2.1.384
Intel(R) iCLS Client 1.62.321.1
Intel(R) Integrated Sensor Solution 3.1.0.4466
Intel(R) LPC Controller (HM570) - 438B 10.1.34.8
Intel(R) Management and Security Application Local Management 2130.1.16.6
Intel(R) Management Engine Interface #1 2141.15.0.2511
Intel(R) Management Engine WMI Provider 2130.1.15.0
Intel(R) Optane™ Memory and Storage Management Component 18.6.4.1022
Intel(R) Optane™ Pinning Shell Extensions 18.6.4.1022
Intel(R) PEG10 - 9A01 10.1.43.3
Intel(R) Platform Monitoring Technology Driver 10.0.22000.1
Intel(R) Serial IO GPIO Host Controller - INT34C6 30.100.2104.1
Intel(R) Serial IO I2C Host Controller - 43E8 30.100.2104.1
Intel(R) Serial IO I2C Host Controller - 43E9 30.100.2104.1
Intel(R) Shared SRAM - 43EF 10.1.34.8
Intel(R) SMBus - 43A3 10.1.34.8
Intel(R) SPI (flash) Controller - 43A4 10.1.34.8
Intel(R) UHD Graphics 30.0.100.9955
Intel(R) Wi-Fi 6 AX201 160MHz 22.110.1.1
Intel(R) Wireless Bluetooth(R) 22.100.1.1
Microsoft Windows 11 Famille (x64) 10.0.22000
NVIDIA GeForce RTX 3060 Laptop GPU 30.0.15.1109
NVIDIA High Definition Audio 1.3.39.1
NVIDIA Platform Controllers and Framework 30.0.15.1096
NVIDIA Virtual Audio Device (Wave Extensible) (WDM) 4.39.0.0
NVIDIA Virtual Audio Device (Wave Extensible) (WDM) 4.39.0.0
NVIDIACorp.NVIDIAControlPanel 8.1.962.0
NVMe KBG40ZNS1T02 NVMe KIOXIA 1024GB 1041.0106
NVMe PC711 NVMe SK hynix 1TB 4100.1131
PCI Express Root Port 10.0.22000.469
PCI standard host CPU bridge 10.0.22000.1
Realtek Asio Component 1.0.0.8
Realtek Audio Effects Component 11.0.6000.980
Realtek Audio Universal Service 1.0.0.452
Realtek(R) Audio 6.0.9261.1
Realtek(R) Audio 6.0.9261.1
SmartByte Drivers and Services 3.1.995
Technologie Intel Smart Sound pour audio USB 10.29.0.6815
Technologie Intel Smart Sound pour BUS 10.29.0.6815
Technologie Intel Smart Sound pour microphones numriques 10.29.0.6815
Technologie Intel Smart Sound pour OED 10.29.0.6815
Thunderbolt™ Controller - 9A1F 1.41.1193.0
Thunderbolt™ HSA Component 1.41.1193.0
Waves Audio Device Extension 1.7.2.544
Waves Audio DMIC PCH Extension 6.0.5.0
Waves Audio Effects Component 7.2.0.1458

Web browsers do not support HEVC video, the format used for 4K HDR movies.

Plex Media Server will transcode the video to a supported format (H.264).

The transcode process is very compute intensive. That is why the CPU goes to 100% utilization.

If using a Windows PC or Mac, you may have better results with Plex for Windows/Mac instead of Chrome. Plex for Win/Mac plays most video and audio formats without transcoding.

thank you for the answer,
What surprises me is that everything was working perfectly less than a week ago. 4K movies played without any issues.
The only thing that has changed is updating the nvidia drivers for my graphics card and updating the Chrome web browser.

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