PLEX Server stops on Synology DS716+II for no obvious reason

[relex_quickline_ch]

Server Version#: 1.27.2.5929
Player Version#: n/a (browser)
DSM 7.1-42661 Update 3
Plex needs to be started manually repeatedly. There are no errors in the DSM log. Interestingly when Ausführen (execute) is clicked the first time, a System successfully stopped [Plex Media Server]. log entry is created, after that I need to click Ausführen (execute) a second time. Only then System successfully started [Plex Media Server]. log entry is written.

Plex does not start correctly after a system update.
So, any idea what could be the cause?

Thanks a lot, Alex

[FordGuy61]

@relex_quickline_ch

Plex does not start correctly after a system update.

Did the problem show up after you updated Synology DSM to the latest release (update 3)?

1. Ensure your server is configured for debug level logs.
   Settings → Server_Name → General (show advanced)
   

   

2. After Plex stops, restart it.

3. Wait 3 - 4 minutes for Plex to fully start and the log files to capture the startup sequence.

4. Pull log files and attach the entire ZIP file to the thread.

[relex_quickline_ch]

Hi plex-ninja
Thank you for the prompt reply.
The problem occurred before updating to the latest release. That’s why I hoped the update could correct the situation.
PlexDS716log.zip (113.4 KB)
I have an assumption, though. Under DSM6 Plex was able to control the suspend mode. Currently the suspend mode with enhance HD suspend mode is set to 20min. Alas, I am not sure how this affects Plex. IMHO Plex should terminate the suspend mode if needed.

Thanks, Alex

[FordGuy61]

Check your libraries. One of them is pointing at /volume1.

Scanning non-media folders can cause stability problems for Plex.

Unsure if this is causing all your issues, but it does need to be corrected.

After fixing the library, a) rescan, b) empty trash, c) clean bundles, and d) optimize the database.

That should clear out any strange info from the Plex database when it was trying to match the items in /volume1/.

Jul 12, 2022 15:08:13.375 [0x7f5647b4db38] DEBUG - LibraryUpdateManager will start watching /volume1/Movies
Jul 12, 2022 15:08:13.375 [0x7f5647b4db38] DEBUG - LibraryUpdateManager will start watching /volume1
Jul 12, 2022 15:08:13.376 [0x7f5647b4db38] DEBUG - LibraryUpdateManager will start watching /volume1/Series

[FordGuy61]

Plex Documentation → Your Media
→ Naming Movie Files
→ Naming TV Show Files

You also need to clean up your media folder. Both structure and naming.

Plex cannot read DVD or Blu-ray disc structure. Pointing Plex at such a folder can cause problems with correctly recognizing and matching movies and shows.

Use MakeMKV or a similar tool to extract the movie file from the disc structure.

Then name and organize it appropriately.

Note that Plex does not officially support multiple subfolders below the folder added to the library.

/volume1/Movies/Spielfilme/Bond/007-Live-And-Let-Die/... is not officially supported. It might work now, but it also might break with a future update.

Correct naming & organization:

/Movies  <-- folder added to library
.../Live and Let Die (1973) <-- movie_name (year)
....../Live and Let Die (1973).mkv <-- ext = mkv, mp4, etc.

Plex scanning Blu-ray disc structure. There are many, many more examples in the log files.

Jul 12, 2022 15:08:13.737 [0x7f564708bb38] DEBUG - [Notify] Now watching "/volume1/Movies/Spielfilme/Bond"
Jul 12, 2022 15:08:13.737 [0x7f564708bb38] DEBUG - [Notify] Now watching "/volume1/Movies/Spielfilme/Bond/007-Live-And-Let-Die"
Jul 12, 2022 15:08:13.737 [0x7f564708bb38] DEBUG - [Notify] Now watching "/volume1/Movies/Spielfilme/Bond/007-Live-And-Let-Die/James Bond 007-Leben und Sterben lassen Pittis-AVCHD 1080p Ger Eng"
Jul 12, 2022 15:08:13.737 [0x7f564708bb38] DEBUG - [Notify] Now watching "/volume1/Movies/Spielfilme/Bond/007-Live-And-Let-Die/James Bond 007-Leben und Sterben lassen Pittis-AVCHD 1080p Ger Eng/BDMV"
Jul 12, 2022 15:08:13.738 [0x7f564708bb38] DEBUG - [Notify] Now watching "/volume1/Movies/Spielfilme/Bond/007-Live-And-Let-Die/James Bond 007-Leben und Sterben lassen Pittis-AVCHD 1080p Ger Eng/BDMV/BACKUP"
Jul 12, 2022 15:08:13.746 [0x7f564708bb38] DEBUG - [Notify] Now watching "/volume1/Movies/Spielfilme/Bond/007-Live-And-Let-Die/James Bond 007-Leben und Sterben lassen Pittis-AVCHD 1080p Ger Eng/BDMV/BACKUP/CLIPINF"
Jul 12, 2022 15:08:13.746 [0x7f564708bb38] DEBUG - [Notify] Now watching "/volume1/Movies/Spielfilme/Bond/007-Live-And-Let-Die/James Bond 007-Leben und Sterben lassen Pittis-AVCHD 1080p Ger Eng/BDMV/BACKUP/PLAYLIST"
Jul 12, 2022 15:08:13.747 [0x7f564708bb38] DEBUG - [Notify] Now watching "/volume1/Movies/Spielfilme/Bond/007-Live-And-Let-Die/James Bond 007-Leben und Sterben lassen Pittis-AVCHD 1080p Ger Eng/BDMV/CLIPINF"
Jul 12, 2022 15:08:13.747 [0x7f564708bb38] DEBUG - [Notify] Now watching "/volume1/Movies/Spielfilme/Bond/007-Live-And-Let-Die/James Bond 007-Leben und Sterben lassen Pittis-AVCHD 1080p Ger Eng/BDMV/PLAYLIST"
Jul 12, 2022 15:08:13.747 [0x7f564708bb38] DEBUG - [Notify] Now watching "/volume1/Movies/Spielfilme/Bond/007-Live-And-Let-Die/James Bond 007-Leben und Sterben lassen Pittis-AVCHD 1080p Ger Eng/BDMV/STREAM"
Jul 12, 2022 15:08:13.747 [0x7f564708bb38] DEBUG - [Notify] Now watching "/volume1/Movies/Spielfilme/Bond/AViewToAKill"
Jul 12, 2022 15:08:13.748 [0x7f564708bb38] DEBUG - [Notify] Now watching "/volume1/Movies/Spielfilme/Bond/AViewToAKill/AVTAKSKU2"
Jul 12, 2022 15:08:13.748 [0x7f564708bb38] DEBUG - [Notify] Now watching "/volume1/Movies/Spielfilme/Bond/AViewToAKill/AVTAKSKU2/VIDEO_TS"
Jul 12, 2022 15:08:13.749 [0x7f564708bb38] DEBUG - [Notify] Now watching "/volume1/Movies/Spielfilme/Bond/AtHerMajestysService"
Jul 12, 2022 15:08:13.749 [0x7f564708bb38] DEBUG - [Notify] Now watching "/volume1/Movies/Spielfilme/Bond/AtHerMajestysService/OHMSS_SKU_1"
Jul 12, 2022 15:08:13.750 [0x7f564708bb38] DEBUG - [Notify] Now watching "/volume1/Movies/Spielfilme/Bond/AtHerMajestysService/OHMSS_SKU_1/VIDEO_TS"
Jul 12, 2022 15:08:13.752 [0x7f564708bb38] DEBUG - [Notify] Now watching "/volume1/Movies/Spielfilme/Bond/Bond-Der-Mann-Mit-dem-goldenen-Colt"
Jul 12, 2022 15:08:13.752 [0x7f564708bb38] DEBUG - [Notify] Now watching "/volume1/Movies/Spielfilme/Bond/Bond-Der-Mann-Mit-dem-goldenen-Colt/James Bond-Der Mann mit dem goldenen Colt Pittis-AVCHD 1080p Ger Eng"
Jul 12, 2022 15:08:13.752 [0x7f564708bb38] DEBUG - [Notify] Now watching "/volume1/Movies/Spielfilme/Bond/Bond-Der-Mann-Mit-dem-goldenen-Colt/James Bond-Der Mann mit dem goldenen Colt Pittis-AVCHD 1080p Ger Eng/BDMV"
Jul 12, 2022 15:08:13.752 [0x7f564708bb38] DEBUG - [Notify] Now watching "/volume1/Movies/Spielfilme/Bond/Bond-Der-Mann-Mit-dem-goldenen-Colt/James Bond-Der Mann mit dem goldenen Colt Pittis-AVCHD 1080p Ger Eng/BDMV/BACKUP"
Jul 12, 2022 15:08:13.752 [0x7f564708bb38] DEBUG - [Notify] Now watching "/volume1/Movies/Spielfilme/Bond/Bond-Der-Mann-Mit-dem-goldenen-Colt/James Bond-Der Mann mit dem goldenen Colt Pittis-AVCHD 1080p Ger Eng/BDMV/BACKUP/CLIPINF"
Jul 12, 2022 15:08:13.753 [0x7f564708bb38] DEBUG - [Notify] Now watching "/volume1/Movies/Spielfilme/Bond/Bond-Der-Mann-Mit-dem-goldenen-Colt/James Bond-Der Mann mit dem goldenen Colt Pittis-AVCHD 1080p Ger Eng/BDMV/BACKUP/PLAYLIST"
Jul 12, 2022 15:08:13.753 [0x7f564708bb38] DEBUG - [Notify] Now watching "/volume1/Movies/Spielfilme/Bond/Bond-Der-Mann-Mit-dem-goldenen-Colt/James Bond-Der Mann mit dem goldenen Colt Pittis-AVCHD 1080p Ger Eng/BDMV/CLIPINF"
Jul 12, 2022 15:08:13.753 [0x7f564708bb38] DEBUG - [Notify] Now watching "/volume1/Movies/Spielfilme/Bond/Bond-Der-Mann-Mit-dem-goldenen-Colt/James Bond-Der Mann mit dem goldenen Colt Pittis-AVCHD 1080p Ger Eng/BDMV/PLAYLIST"
Jul 12, 2022 15:08:13.753 [0x7f564708bb38] DEBUG - [Notify] Now watching "/volume1/Movies/Spielfilme/Bond/Bond-Der-Mann-Mit-dem-goldenen-Colt/James Bond-Der Mann mit dem goldenen Colt Pittis-AVCHD 1080p Ger Eng/BDMV/STREAM"

[relex_quickline_ch]

Hi FordGuy1, thank you. I really have to clean up . Interestingly Plex wasn’t bothered on the DS1819+. I will check this week end how removing the non media folders will help. It’s weird that these folders were added to the scan range anyhow. Cheers, Alex

[FordGuy61]

Some tools that can help with renaming:

• Filebot
• Tiny Media Manager
• Microsoft PowerTools PowerRenamer

Many people use Filebot. It is quite powerful and can rename an entire library in minutes.

Tiny Media Manager is also very useful. I’ve used the free version on several movies with the pattern ${title} (${year}) {imdb-${imdb}}.

PowerRenamer in Microsoft Power Tools is helpful for simple renaming with pattern matches or regular expressions. It makes quick work of tasks such as adding a year to file names, removing undesirable text from multiple files, etc. Simple example: Rip a TV show with MakeMKV and all the episodes have _tXX at the end. You can remove it from all episodes in just a few seconds.

[relex_quickline_ch]

Fantastic, Thanks!