Plex server unable to connect to outside

using Tp link switch . the EX400 NAs is connected directly to the network router. still showing not connected to outside. pleae help

Did you already have a look at the related troubleshooting support article?

https://support.plex.tv/articles/200931138-troubleshooting-remote-access/

There’s also a guide with some more details on how to troubleshoot remote access issues:

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