Any advise would be appreciated. I’ve been trying to get remote access connected for months and can’t find a solution. I have tried everything even getting a new computer but still get the connected fully accessible message and then a few seconds later it says its not available outside your network.
Thanks
Did you already have a look at the related troubleshooting support article?
https://support.plex.tv/articles/200931138-troubleshooting-remote-access/
There’s also a guide with some more details on how to troubleshoot remote access issues.
I recommend you start by verifying that your port forward is visible/accessible from outside your home network (e.g. using a service like canyouseeme.org). You should also verify if the public IP address seen from the outside matches that in the Plex remote access settings and your router’s WAN IP.
2 posts were split to a new topic: Remote access issues
You’ve told Plex to use a specific port for the outside — that means it’ll expect requests from outside your home network to your router on that port to be passed on (forwarded) to the Plex Media Server machine.
If you don’t have that reflected in your router settings, remote connections are bound to fail.
No.
