Any advise would be appreciated. I’ve been trying to get remote access connected for months and can’t find a solution. I have tried everything even getting a new computer but still get the connected fully accessible message and then a few seconds later it says its not available outside your network.
Thanks
Did you already have a look at the related troubleshooting support article?
https://support.plex.tv/articles/200931138-troubleshooting-remote-access/
There’s also a guide with some more details on how to troubleshoot remote access issues.
I recommend you start by verifying that your port forward is visible/accessible from outside your home network (e.g. using a service like canyouseeme.org). You should also verify if the public IP address seen from the outside matches that in the Plex remote access settings and your router’s WAN IP.
2 posts were split to a new topic: Remote access issues
You’ve told Plex to use a specific port for the outside — that means it’ll expect requests from outside your home network to your router on that port to be passed on (forwarded) to the Plex Media Server machine.
If you don’t have that reflected in your router settings, remote connections are bound to fail.
No.
I guess I’m just lucky that I have mine working then. 
It’s not primarily about luck.
Let’s start straightening the targeted setup:
What I was trying to say by saying “I’m just lucky” is that I had it working on port 32400 but couldn’t figure out how to make it work otherwise.
What I learned today is that (on the AT&T BGW320) the “host port” must be 32400. And that the “Global Port Range” can be (almost) any any other port.
I wasn’t trying to be flippant in saying “I’m not port forwarding ninja”. I was trying to be honest and say I have just about no idea what I’m talking about.
I do have port forwarding working on a non 32400 port now.
Thanks, Ive read that article numerous times and still no luck.
Port is setup on my router. But still errors on https://canyouseeme.org/
Internal Start Port = 32400. The pic shows 32700.
You want to test port 32700 with canyouseeme.org after changing the port forward configuration in the router..
In settings → remote access screenshot above, you have Plex configured to use public port 32700.
The port forward configuration in your router needs to remap port 32700 to 32400.
Then try to enable remote access in Settings → Remote Access. It will initially say available, but wait 2 - 3 minutes to make sure it stays that way. If it does, then test with canyouseeme.org for port 32700.
Check the box to “Manually specify public port” and enter 32400.
Edit: When using manual port forwarding in the router, you must manually specify the public port, even if it is still 32400.
It is not necessarily clear in the docs, but that is what tells Plex you are using a manual port forward in the router.
Thank you. It appears to be holding for now but what then do I do with my other server. I was using 32700 because I was running two servers.
You will need a second port forward statement that advertises a different public port (not 32400). I know you were trying to do that, and you were close, but never got things configured exactly right.
For the other server…
Then enable remote access and wait two minutes to make sure it is really enabled.
Test with canyouseeme.org with port 32700.
If all that works, you should be able to stream remotely from both servers.
Here’s an example. It is a different router (Asus) and a different port, but shows how to configure things.
Thank you so much for your help
