Plex showing fully accessible but showing indirect

Server Version#: 1.18.3.2156
Player Version#: 4.18.1

plex showing fully accessible but showing indirect. causing everything to convert to 2mbps. also i have to log in and click on remote access to get it to give me the check mark or it seems to be not accessible.
However when logging into a guest user account. I am able to play everything at original quality. not sure how to fix this issue.

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