Plex shows "Not available outside your network" but actually it is available!

Plex Media Server NAS & Devices
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As in title Plex shows “Not available outside your network” but actually it is available! I can access & play my library without problems.

Device is an Nvidia Shield (2017) running latest fw & Plex SW. I have rebooted my router (an Asus RT-AC87U). Same behaviour.

What gives?

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I’m getting exactly the same issue on my WD NAS started to show it not connected but plays fine on my mobile outside my network

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Just to compare: I have the ISP’s modem and an Asus router connected to one of the modem’s LAN ports with PPoE (Asus router uses authentication). Do you by any chance have a similar configuration?

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Same here. This message has showed up a few times over the last couple of days. Each time I would see it (under Settings-> Server), I would reboot my PC, check again, and it would show that everything is OK.

But just now, when seeing the error message again, I tested by using my 4g connection on my phone, and was able to play something just fine.

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I resolved the above by manually doing port forward on my Asus router: I have set manually the port in the Plex server (port 25000) and then did the port forward to the Shield’s IP address /port 32400. Be careful so as to set the Shield’s IP with mac address reservation in the router.

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