PLEX slow, lagging or not playing at all on Amizon Fire Stick Since June 18

Plex Media Server
, ,
1

Hi I’m new, hope this is okay to post :smiling_face_with_three_hearts:
Since June 18 I’m having trouble playing any TV or movie files on any of our Amazon Firesticks. My family has 3 between us all, and they are all the same. The file is either slow, lags or does not play at all.
My shared users are having the same problems!

Is anyone else experiencing this problem?
Any help or suggestions you could provide would be greatly appreciated!!
Thank you!!

Server Version#: Windows PC Server 1.19.4.2935
Player Version#: Amazon Fire-Stick Plex 8’1’2’18135

There were lots of errors in the Logs attached:
Plex Media Server Logs.txt (941.2 KB) Plex Media Server Logs_2020-06-20_23-00-41.zip (4.9 MB)

2

There are so many errors occurring with agents and transcoding on your server. Maybe a Ninja can help.
Did you change anything prior to the problem starts?

3

@CostaHT Thanks for the reply!!
That’s the thing, I didn’t change anything (unless there was a windows update) on the server computer. We were actually watching PLEX from Fire stick in afternoon with no problems, but later that evening I could get nothing to play.
It is possible, I could have loaded more shows to other libraries from another computer, but could that cause any errors like this?

And this may be a very silly question… but what is a Ninja??

Thanks so much for your help!! :heart_eyes:

4

Each user has a level here in this forum. Mine, like yours is Plex Pass. Ninjas are people who have more knowledge about how plex works, and some I think are Plex employees. Because of that, they know what most error messages mean.

Definitely not

@JuiceWSA do you have any idea of what could be happening on her server?

1 Like
5

No, but since logs were attached:
@anon18523487
@BigWheel
might…

Let’s find out together…

:wink:

2 Likes
6

I really appreciate all the help I can get @CostaHT @JuiceWSA @anon18523487 @BigWheel

Attached are the Logs from today!
I had a few people try to watch something today and looks like they kept getting Session Terminated Errors.
I’m also getting Failed to delete Session Directory… … file being used by another process
And Unknown Metadata type: folder (which is weird because I haven’t changed any of the naming or folder permissions)

I’m really stumped! Would certainly welcome some smarts here!! :thinking:
Thanks so much!
Cheers,
Tash.

Plex Media Server Logs_2020-06-21_20-24-51.zip (5.3 MB)

7

Logs from the Fire TV would be useful. Android, Android TV, Fire TV Logs | Plex Support

8

@anon18523487 Hopefully this helps!! Let me know if there’s anything else you need!! :heart_eyes:

Fire TV Logs 06_21.txt (1.1 MB)

9

I see some errors in your log. Not sure what’s causing it. Will have to check with the devs and get back to you.

1 Like
10

Do you think it’s worth trying uninstalling PLEX server on my computer and starting over?

11

Not sure what happened, but fantastic news!! My PLEX is up and running great!!
Thanks so much for all your help!! It was much appreciated!!
Cheers,
Tash.

12

Hmm. The app on Amazon just updated to 8.2.1, but there isn’t anything specific to address your issues. Guess it got magically fix with another change.

1 Like
13

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.