Plex snap version not deleting media

Plex Media Server Desktops & Laptops
1

Server Version#: 1.13.10.352
plexmediaserver snap version not deleting files even if it is configured on settings, I just receive the error There was a problem deleting this item.

2

Permissions ok for deletion ?

Suggest proving logs covering the time of the error and also the startup sequence with debug logging enabled before starting the server

See https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/

3

Yes it is enabled
image
Plex Media (2.8 MB)

Aditional information
OS: Ubuntu-server
18.04.1 LTS x86_64
Kernel: 4.15.0-36-generic
Uptime: 1 day, 1 hour, 52 mins
Packages: 1042
Shell: bash 4.4.19
Terminal: /dev/pts/0
CPU: Intel i3-2120 (4) @ 3.300GHz
GPU: Intel 2nd Generation Core Processor Family
Memory: 3408MiB / 7864MiB

4

That is not what i meant. I was referring to Permissions within the FileSystem for the plex user account. I will have a look at the logs

5

I even made chmod 777 for testing this works with docker and deb but I had disadvantages with other options:
deb = manual upgrades
docker = had problem mapping or updating new folders locations

6

I have looked into this and it might be because of some data inconsistency. Is the media being deleted for recorded TV Shows?
(We have an issue at this moment in 1.13.9 and could be in this version as well where some count of episodes end up being wrong)

Would like to see the XML for media items that give rise to the error
See https://support.plex.tv/articles/201998867-investigate-media-information-and-formats/

7

Any media folder gives the same error
Here is a xml file on an audio plexfile.zip (1007 Bytes)

8

Thanks - so happens with paths that have extended characters and ones that don’t ?
The example you gave me was for /home/alculete/Media/Music/Azagaia/Azagaia - Declaração de Paz (Vampiros) -®Kongoloti Records/01 Declaração de Paz (Vampiros).mp3"

Are you able to confirm if this is specific to the snap build?

9

It happens with all files disregarding its extended characters

I’m not entirely sure but, I used deb before and was able to delete files, I removed because I had to update manually, then I used docker version, it wasn’t that easy to get it to work and I found it hard to add new folders. So I installed snap version for auto updates and easy configuration and lost the ability to remove files through web or my smart TV

10

Thank you for the feedback

I have referred the issue to the development team

1 Like
12

Has there been any update on this? I switched from the apt-get version of Plex to the Snap version of Plex over the weekend and also can’t delete any of my media.

13

Thanks for feedback. Lets get all the evidence i need to have this pinned down and we can now eliminate snap

So please running with debug logging enabled on the server
Then try the delete and capture the logs zip
and the following diagnostics

  • zip of the Preferences,xml file - send by Private Message
  • list directory for media item being deleted showing owner/permissions/file names and directory
  • the xml that gets returned from this request
    http://127.0.0.1:32400/library/sections?X-Plex-Token=xxxxxxxxxxxxxxx
    You can send me the xml from this zipped in private message
    For token - you can get it either from Preferences.xml or follow steps here https://support.plex.tv/articles/204059436-finding-an-authentication-token-x-plex-token/

and download zip of the database - may need to upload on dropbox or similar service and send me link by private message

Do you have any duplicate media files in the libraries in different paths / different file names (but same file hash - ie same content) ?
Plex Media Server merges duplicate items into one database entry

14

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