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I am writing purely out of sense of pent-up frustration and the fact that PLEX still refuses to provide a human contact for its user base in times of trouble.
A few PMS updates ago, I found myself in a position of semi-panic when, following an install of said update, I couldn’t access any of my media on PLEX. I scoured the forum until one extremely helpful member referred me to a site that holds previous versions of PLEX. I had to uninstall the most recent update and reinstall the previous version…which worked. PHEW!
Fast forward a few WEEKS and I receive an email from PLEX informing me that premium users had to have a very recent version of the software in order to carry on enjoying all the features. Makes sense. So what did I do? I installed the latest version of the software (1.16.0.1226), as per the automatic notification that appears in PLEX to remind us that there’s a new version. Result? PLEX IS NOT UPDATING MY MEDIA WITH ANY SUBSEQUENT ADDITIONS, AND I CAN NO LONGER ACCESS MY EXISTING MEDIA!!!
Everything is listed as ‘Unavilable’ in that all-to-familiar red bar.
PLEX, this is now becoming the rule as opposed to the exception every time you issue a software update , something I am not willing to tolerate much longer. I have tried uninstalling the current version and reinstalling version 1.15.8.1198 (the last version to work hassle-free). This has not worked. So effectively, I now can no longer update my media database in Plex, nor can I access existing media. This debacle only ever occurs when I update the software. This never used to be the case and is a recent pattern.
CAN SOMEONE AT PLEX PLEASE LET ME KNOW WHAT I NEED TO DO IN ORDER TO BOTH ACCESS EXISTING MEDIA AS WELL AS FACILITATE UPDATING MY DATABASE WITH NEW CONTENT.
THIS WHOLE PLEX EXPERIENCE IS RAPIDLY TURNING SOUR
