Plex Transcoder crashing - had to revert far back to working version (1.9.3.4290)

[peterkocic]

I’ve been experiencing multiple crashes on Plex Transcoder. I’ve made a few threads before with no luck on a solution. I’d appreciate if someone could lend an experts eye how to faultfind this.

What I then did, was admit defeat and reverted back to an old version of PMS. So I downgraded to Plex-Media-Server-1.9.3.4290-9798172d4

With this version the server once again worked perfectly. Not a single Transcoder-crash for 3+months. Same movies/videos.

In a hunt to narrow down when the problems starts I’ve tried upgrading again - now to PlexMediaServer-1.15.1.710-ece95b3a1-x86

With this version I instantly had problems and went back a step to: Plex-Media-Server-1.14.1.5488-cc260c476

Again problems. So I decided to upgrade to the newest version. 1.18.2.2058 again problems.

With problems I specifically try one movie that I’ve found crashes the transcoder (or locks it into an endless buffer). But to be perfectly clear - this same movie I’ve had 3 people watching on different type of platforms with no problems when I had 1.9.3.4290-9798172d4. Only now it doesn’t work well anymore.

I’ve not narrowed down where between 1.9.3.4290-9798172d4 and 1.14.1.5488-cc260c476 but can of course do that if there’s value in it?

The problems I’m experiencing is not every movie and a specific time that crashes the transcoder. It has (now and historically) shown irregular behavior as in, not crashing on the same place every time etc. I’m currently watching another movie in the background, so far so good - however some videos take 40 min before they crash and some already after 5.

Any ideas?

For reference, the three previous threads:

PMS Keeps crashing

Server Version#: 1.15.6.1079 Player Version#: Samsung Smart TV, Chrome web client, Chromecast 1 day ago my PMS started crashing all the time. It actually, on 9 out of 10 reboots my computer. I run Windows Server 2016. (Kernel-Power Critical Error (Event ID 41)). I’ve tried both Direct Play and transcode. I’ve played to Samsung TV’s of 3 different models. Chromecast. Webclient. It’s been very irratic in the sense it would not work when transcoding and when changing to another device that di…

Plex Transcoder crashes, quite often and irregularly

Server Version#: 1.16.2.1321 Player Version#: chromecast Running Windows Server 2016 I’ve been recently (2 months ago) started to have increasing amount of problems with plex transcoder crashing. Sometimes, this even crashes the server, giving it a hard restart. See attached logs of a crash that occured 23:25 or the minute before Plex Media Server Logs_2019-07-23_23-25-27.zip (1.5 MB) With the associated windows dmp Plex Transcoder.exe.5036.rar (261.4 KB) This is the third crash in this s…

Plex Transcoder crashes, Windows Server 2016

Server Version#: 1.16.5.1488 Player Version#: Android phone started to Chromecast. Dont know where to find player version? The plex transcoder crashes my server and restarts it. I’m getting this crash log from Windows Server 2016: Faulting application name: Plex Transcoder.exe, version: 0.0.0.0, time stamp: 0x00000000 Faulting module name: libx264_encoder.dll, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x0007d888 Faulting process id: 0x1768 Faulti…

[SmoothMarx]

I second this.

I’ve downgraded twice, but wasn’t paying attention to the versions I was DL’ing since I assumed the “previous” one would be good enough. Doesn’t seem like it.

I have been experiencing the same type of issue. I have recently switched to 1080p 265 as opposed to 720p. I also have automatic subtitles on. I have noticed a workaround in some cases is changing the pre-selected subtitle format from ASS to SRT. In some cases it works, though not all.

I guess I will be reverting to 193. Thanks for the input OP.

[peterkocic]

SmoothMarx, What kind of OS are you running?

[peterkocic]

Note: The below does NOT happen when I have PMS 1.9.3 installed

Just had a transcoder crash and thought I’d upload a fresh log.
Windows Server 2016 manager states event ID 1000 as below.

Faulting application name: Plex Transcoder.exe, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: libx264_encoder.dll, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0007fa5b
Faulting process id: 0xa04
Faulting application start time: 0x01d5ae3b734e786d
Faulting application path: C:\Program Files (x86)\Plex\Plex Media Server\Plex Transcoder.exe
Faulting module path: C:\Users\Administrator\AppData\Local\Plex Media Server\Codecs\395e79c-2735-windows-x86\libx264_encoder.dll
Report Id: 89e4b356-3872-41d2-8ec9-2917df48c850
Faulting package full name:
Faulting package-relative application ID:

The log from the incident is: Plex Media Server Logs_2019-12-09_03-55-26.zip (1.5 MB)
The windows server log says 03:54:21 for the time plex transcoder.exe crashed.

This windows manager event ID is always there and has been for 100’s of crashes from end of summer until sometime during the spring. This time the server didn’t reboot but most of the time this summer it’s also caused an kernel-error (event ID 41) that has just rebooted the computer.

[peterkocic]

yet another day with transcoder crashes. several as a matter of fact. various users, platforms and movies.

none of these crashes occured with PMS 1.9 3

Must i really revert back to an almost 2 year old version to make Plex work?

does anyone have a good tip on how to faultfind this?

[peterkocic]

Had to go back to 1.9.3 again. Immediatelly stopping the crashes from occuring.

Amazing how this can’t be faultfound in anyway or anyone able to give advice what’s wrong.

It will be a sad day when 1.9.3 isn’t compatible with apps/players anymore - what to do then? Stop using Plex all together. Such a shame.