Plex TV Samsung App cannot reach server after latest update

Server Version#: 1.28.0.5999 (Synology)
Player Version#: 5.43.1 (Plex for Samsung)

Following an update to the Samsung app, the app can no longer reach my server. The server and TV are both on the same network. I can access the web app as well as the PS4 app and play videos with no issue. The TV is a Samsung Q80A. All devices are wired through the same router on the same 192.168.0.x subnet

Steps taken:

  • updated Server (it was 2 updates behind; this made no difference)
  • set TV app to always allow insecure connections and prefer insecure connections (no difference)
  • removed TV from device list and re-linked (no difference)
  • uninstalled Plex from TV, reinstalled, re-linked (no difference)

I’m fairly confident in saying the problem is the Samsung app because everything was working perfectly prior to the latest update and I made no changes whatsoever to any settings before then. But I don’t see any way to roll back the app, so am I SOL?

Try power cycling your TV.

  • pull the power plug
  • wait 30s
  • plug power back in

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.