Plex unable to find Synology - Looking for servers

Plex can’t find server even though I am logged in as premium user.
http://mylanIPhere:32400/web/index.html
https://app.plex.tv/desktop#

Synology DS416j
Server Version#: 6.2.1-23824 Update 6
Player Version#: 1.13.4.5271-200287a06 was what Synology said was the latest version however I manually installed 1.15.4.994-1077567e

CPU - ARMv7 (Armada 385) 1.3GHz

Verizon FIOS -> customer owned fios gateway -> Fortinet Firewall -> Cisco Switch -> Synology NAS on my server vlan with no restrictions.

Thank you for the prompt reply. I tried the tool however it aborted with an error

PMS IP: 192.168.002.077
Password checked…OK

PROBLEM: Getting PMS Identifier… Job Aborted
Error was: The remote name could not be resolved: ‘192.168.002.077’
FATAL ERROR…Job Aborted

That did it.

I put spaces instead of 0’s and it didn’t work, then I restarted EVERYTHING including my PC. I waited a day or so and just tried now and it’s there.

I believe a PEBKAC issue was trying to access it from a different VLAN.

Many thanks @trumpy81 for solving this. Considering it was in your profile, I guess this comes up often.

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