Thank you for sending me the logs. Very useful.
Looks transient lockouts when PMS is communicating with the router - results in timeouts at the client end
Same issue as unearthed with evidence from @audelair diagnosed as deadlock Cannot find Plex Server after upgrade (last working version 1.13.4.5271) - #14 by sa2000
It is a transient deadlock for 2 minutes but that is much more than the client apps timeouts of 15-30 seconds and also the deadlock repeats itself later
The issue has already been referred to the development team
If you can provide the deadlocks evidence as provided by @audelair that would help.
The more evidence we have and I do mean evidence as opposed to saying it does not work, the higher up the list of priorities an issue gets and the faster resolution
Diagnostics for Deadlocks on NAS/Linux (Transient Deadlock - circa 2 minutes)
- Ensure debug logging remains enabled. (Settings / Server / General / Show Advanced)
- Ensure crash reporting is enabled. (Settings / Server / General / Show Advanced)
When you get the lockout and client apps failing with an error , do the following
in a browser get this request to this server
http://10.0.0.2:32400/connections?X-Plex-Token=xxxxxxxxxxxxxxxxx
Substitute the server token for the xxxxxxxxxxxxxxxxxxx
See this article for how to find the token
https://support.plex.tv/articles/204059436-finding-an-authentication-token-x-plex-token/
(This assumes your server remains on IP address 10.0.0.2)
Copy the response to a text file and note down the time the request was made and send the text file to me by private message referencing this forum topic and giving the time it was done
Then get a process dump through the command line in Linux
kill -SEGV <pid>
where <pid> is the PID number for the plexmediaserver process
The crash report should get uploaded when you restart the server
Wait for few minutes and then get the logs zip and attach here. The crash uploader logs would give the information I need to locate the dump. The other logs would be needed for the investigation of the deadlock
