Plex/Web caps local 4K content to 1080p

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1

Hi,

I just noticed that when using Plex/Web to locally play back 4K content, the server is transcoding to 1080p. The Plex/Web device is on a 5K monitor, so it is capable of playing 4K content.

I checked all the server settings that could be relevant, as well as the Plex/Web Player settings, they all seem fine. Can’t figure this out.

Any clues?

2

Try with Safari and this version of the app: https://app.plex.tv

3

I am always using app.plex.tv but was using Chrome. I just tried with Safari and it works. Weird. What’s Chrome’s issue here?

Thanks! :slight_smile:

4

Chrome doesn’t support HEVC. Safari does now.

5

But shouldn’t Plex server still retain the 4K resolution and just transcode to h264?

6

4K doesn’t really work in H.264. There may be limits in the browsers themselves or in the transcoder. Particularly when using hardware transcoders.

7

Alright. Thanks for explaining!

8

You can avoid web browsers completely with Plex for Mac & Windows.

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9

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