Server Version#: 1.16.3.1402
Player Version#: 3.108.2
Hey,
I currently struggle when I want to use 4k on my Browser.
The Source is a H265 10Bit source.
So, the plex server should transcode it to 4k H264.
The Web client even offers me 4k playback.
However, as soon as I select “Convert to 2160p 4K (Maximum)” it automatically switches to “Convert Automatically”, which then uses 1080p but with a bitrate that is even higher than the 4k version.
Any Idea what I do wrong?
Nope, mine does the same, transcodes to 1080 even if I select the convert to 2160p 4K option.
But why not just install Plex Media Player, as that should be able to direct play your 4K and if you choose the web view, it is just like the webapp, but with better codec support.
Web browsers don’t support HEVC/H.265
@blim5001
Mh… then it seems like a bug in the web client I guess…
I’m using a Linux workstation, and there seems no official Plex Media Player for Linux.
(and the community version seems quiet buggy)
@OttoKerner
Thanks for absolutely not reading my post.
The Source is a H265 10Bit source.
So, the plex server should transcode it to 4k H264.
It would be helpful If you can tell me where I should report bugs for Plex Clients (NOT the Plex Server)
ah sorry, I foolishly assumed you were using Windows or Mac, my bad.
Interestingly the webapp in PMP on my Mac does not seem to offer an option to convert to 4K
Is that with a 4K movie? Because I can get that option:
But generally, playing 4K through the web client is not a good idea.
Not necessarily. Transcoding from 4K anything to another format is cpu intensive and not all computers can handle it.
yep 4k … but all I get is this:
Totally agree 
I’m aware of the high CPU usage that 4k transcoding causes.
when I try to do the same (4k H265 to 4k H264) on the Samsung TV App it works just fine.
So, I really don’t think that it is a performance issue.
(Even when, plex usual just do it anyway. You just need to accept the buffering every 10 secs.)
So dumber than dirt question are you using a 4k monitor, or a 1080 monitor? I have a1080 monitor, and in the web client settings it only offers me 1080 settings. but when I play a 4k movie in playback settings, if you click on quality settings it will offer me the 4k version, but will not switch to it. I think that is due to me having a 1080 monitor.
Interesting to note YouTube will let me play 4k on my 1080 monitor, and it looks just fine. I think the GPU downgrades it to 1080 automatically.
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