Plex Web stops buffering after 2 mins causing playback to stop

I have downgraded to PlexMediaServer-1.24.5.5173-8dcc73a59-x86_64.qpkg and exactly like all other users reported, the problem is fixed. I was lucky to find the file in my downloads folder as qnap or plex dont hold the old version anywhere…

so far this is the only way i was able to fix this buffering problem…

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Same problem. This issue persists for multiple weeks now! How is this not fixed yet??? Wtf are you paying for?

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This started happening to me quite some time ago, but I typically use a Roku app and didn’t really narrow it down until recently. But I can confirm this is has been a pain point for several months, and I would really like to see a fix. This is certainly much higher priority for me than any new features, I have multiple times downloaded files to watch locally now rather than dealing with the regular streaming hangups.

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Same problem persists couple months now, this is ridiculous.

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Same issue here.

Rolled back to 1.24 last weekend and everything works fine.

Please address!

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Same for a month now, sigh…

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Same problem here for weeks now, and same (non-)solution in downgrading to 1.24.

This shouldn’t still be happening…where is the fix?

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I’m having this issue but it only happens towards the end of the movie. It plays just fine the whole movie and then towards the end (guessing less than 5%) it just stops buffering and I can only watch 1 minute at a time. If I watch on samsung app or iOs app it works fine. it’s only in web.

Version 1.25.7.5604

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1.24 has issues but this is by far the biggest problem with 1.25 preventing me from updating…

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@ChuckPa bunch of posts above showing that it is an issue that happened after 1.24.x

When will this be fixed?

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Same issue here, please Plex team fix that huge bug…

Testing now with 1.25.7.5604


Updated - still no stutter/stop/fault.


Request:

May I have the logs zip which captures this failure please so I may compare with my logs?

Testing with 1.25.8.5621, so far the episodes that would stop 3-4 minutes in are still going. I’ll report back if it plays through.

Hi @ChuckPa, you appear to be transcoding the file. Transcoding the video is the only way stop the buffering, the issue is with direct play.

Also with 1.25.7.5604
Always stops at 1min 29sec for me.

plex_error

Thank you… I’ll retest with DirectPlay.

If you like, I can send you this file that I KNOW does it. (It’s not all files, just a large portion)

Will DirectStream do it ? (No video transcoding)

Actually, what’s the difference? Looks like mine is doing Direct Stream.

DirectPlay = Plex/web can accept the file as-is (file extension/layout as-is).
DirectStream = The Audio is converted -OR- The container (Extension/layout) is changed to be compatible.

Hi ChuckPa. Several people, myself included, have logs prepared from the last time you requested them a full month ago. Since you do not have your PMs open we have no way of sending them to you. Please open your PMs so that we can provide you with the logs. I also have a sample video file that I have confirmed to trigger the issue that I can provide to you.