Hardware: Xeon X5650, 24GB DDR3-1600MHz, Radeon HD 7750, 4x2TB WD Gold Drives, NTFS Format
OS: Ubuntu 18.04 No Docker Containers
Troubleshooting steps: 36 hour memtest, 24 hour prime95 test for CPU stability
Issue: Some files simply will not play on a Plex Client, this has been duplicated across web player, Windows Client, and Android Client. However, I can play the files themselves over the network or on the server itself with no issue. Not sure of what the issue itself could be. Any ideas?
Can you please recreate the problem, making certain DEBUG logging is enabled but VERBOSE logging is disabled first.
Try to play those which will not play.
As soon as you’ve gotten a few, collect the logs
Settings -Server - Help - Download Logs
Attach the ZIP and I’ll look at what happened
Plex Media Server Logs_2018-07-27_16-07-29.zip (3.7 MB)
Here’s the logs.
Where’s your transcoder temp directory? Is it on the network?
Jul 27, 2018 16:03:41.000 [0x7f77a53fb700] ERROR - [Transcoder] [eac3_eae @ 0x274c600] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-f712356b-1b2c-4953-8045-98bbb71c52ea/EasyAudioEncoder/Convert to WAV (to 8ch or less)/3c46ca1039b72e16-com-plexapp-android_22169-0-0.wav'
Jul 27, 2018 16:03:41.001 [0x7f77a3bff700] ERROR - [Transcoder] [eac3_eae @ 0x274c600] error reading output
Jul 27, 2018 16:03:41.002 [0x7f778fbf8700] ERROR - [Transcoder] Error while decoding stream #0:1: Input/output error
Jul 27, 2018 16:03:44.000 [0x7f77a53fb700] ERROR - [Transcoder] [eac3_eae @ 0x274c600] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-f712356b-1b2c-4953-8045-98bbb71c52ea/EasyAudioEncoder/Convert to WAV (to 8ch or less)/3c46ca1039b72e16-com-plexapp-android_22169-0-1.wav'
Jul 27, 2018 16:03:44.001 [0x7f77a3bff700] ERROR - [Transcoder] [eac3_eae @ 0x274c600] error reading output
Jul 27, 2018 16:03:44.002 [0x7f778fbf8700] ERROR - [Transcoder] Error while decoding stream #0:1: Input/output error
Jul 27, 2018 16:03:47.000 [0x7f77a53fb700] ERROR - [Transcoder] [eac3_eae @ 0x274c600] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-f712356b-1b2c-4953-8045-98bbb71c52ea/EasyAudioEncoder/Convert to WAV (to 8ch or less)/3c46ca1039b72e16-com-plexapp-android_22169-0-2.wav'
Jul 27, 2018 16:03:47.001 [0x7f77a3bff700] ERROR - [Transcoder] [eac3_eae @ 0x274c600] error reading output
Jul 27, 2018 16:03:47.002 [0x7f778fbf8700] ERROR - [Transcoder] Error while decoding stream #0:1: Input/output error
Jul 27, 2018 16:03:48.091 [0x7f77c4bff700] DEBUG - Auth: authenticated user 1 as TheAtomicBrainFart
Jul 27, 2018 16:03:48.091 [0x7f77a53fb700] DEBUG - Request: [192.168.0.16:43741 (Subnet)] GET /:/timeline
Wherever it is, the mount must support Posix file locking (which the resident OS provides but most network mounts do not unless enabled.)
Some of the EAE audio transcodes work, others do not so it’s not the codec itself.
Also, out of space in the transcode temp ?
I have no idea where the temp encode is, where should I put it?
Plex Media Server Logs_2018-08-01_02-39-53.zip (3.9 MB)
Changed the transcode temp location, still failing.
you can put the transcoder temp back to default (empty). It’s not the difficulty.
You can also turn off IPv6 (settings - server - network), it provides nothing
It looks like PMS hasn’t had time to analyze the video yet.
Aug 01, 2018 02:39:10.393 [0x7f62e03ff700] DEBUG - Completed: [::ffff:127.0.0.1:42588] 200 GET /library/changestamp (13 live) GZIP 0ms 469 bytes
Aug 01, 2018 02:39:10.395 [0x7f62cafff700] DEBUG - Request: [::ffff:127.0.0.1:42590 (Loopback)] PUT /library/metadata/336893/index (14 live) GZIP Signed-in Token (TheAtomicBrainFart)
Aug 01, 2018 02:39:10.395 [0x7f62c87ff700] DEBUG - Request: [::ffff:127.0.0.1:42592 (Loopback)] GET /:/metadata/notify/changeItemState?librarySectionID=4&metadataItemID=336893&metadataType=1&state=-1&mediaState=analyzing (14 live) GZIP Signed-in Token (TheAtomicBrainFart)
Aug 01, 2018 02:39:10.395 [0x7f62dfbfe700] DEBUG - Completed: [::ffff:127.0.0.1:42592] 200 GET /:/metadata/notify/changeItemState?librarySectionID=4&metadataItemID=336893&metadataType=1&state=-1&mediaState=analyzing (13 live) GZIP 0ms 166 bytes
Aug 01, 2018 02:39:10.397 [0x7f62abbf2700] DEBUG - Request: [::ffff:127.0.0.1:42594 (Loopback)] GET /:/metadata/notify/changeItemState?librarySectionID=4&metadataItemID=336893&metadataType=1&state=-1&mediaState=thumbnailing (13 live) GZIP Signed-in Token (TheAtomicBrainFart)
Aug 01, 2018 02:39:10.397 [0x7f62e03ff700] DEBUG - Completed: [::ffff:127.0.0.1:42594] 200 GET /:/metadata/notify/changeItemState?librarySectionID=4&metadataItemID=336893&metadataType=1&state=-1&mediaState=thumbnailing (13 live) GZIP 0ms 166 bytes
Aug 01, 2018 02:39:10.397 [0x7f62cafff700] DEBUG - Scheduling a media indexing job, 0 pending.
Aug 01, 2018 02:39:10.397 [0x7f62c03ff700] DEBUG - Building index (320x240) for parts for MetadataItem 336893 (Avengers: Infinity War)
Aug 01, 2018 02:39:10.397 [0x7f62e03ff700] DEBUG - Completed: [::ffff:127.0.0.1:42590] 200 PUT /library/metadata/336893/index (13 live) GZIP 2ms 454 bytes
Aug 01, 2018 02:39:10.397 [0x7f62c03ff700] ERROR - buildIndexFile: part has no video stream
Aug 01, 2018 02:39:10.398 [0x7f62acbf4700] DEBUG - Request: [::ffff:127.0.0.1:42596 (Loopback)] GET /:/metadata/notify/changeItemState?librarySectionID=4&metadataItemID=336893&metadataType=1&state=-1&mediaState=idle (13 live) GZIP Signed-in Token (TheAtomicBrainFart)
Aug 01, 2018 02:39:10.398 [0x7f62e03ff700] DEBUG - Completed: [::ffff:127.0.0.1:42596] 200 GET /:/metadata/notify/changeItemState?libra
Can you recreate the playback issue for one item,
capture the logs just as you did above about 15 seconds after the playback failure and then attach again?
Also please attach the XML (hover over it -> Get info -> View XML)
Plex Media Server Logs_2018-08-01_02-50-15.zip (4.1 MB)
And then the XML:
<Video ratingKey="333569" key="/library/metadata/333569" parentRatingKey="333568" grandparentRatingKey="333567" guid="com.plexapp.agents.thetvdb://71663/12/1?lang=en" librarySectionTitle="TV Shows" librarySectionID="3" librarySectionKey="/library/sections/3" type="episode" title="Treehouse of Horror XI" grandparentKey="/library/metadata/333567" parentKey="/library/metadata/333568" grandparentTitle="The Simpsons" parentTitle="Season 12" contentRating="TV-PG" summary="a). "G-G-Ghost D-D-Dad"Homer dies because he’s eaten the deadliest plant on Earth, broccoli. When he arrives at the Pearly Gates of Heaven he finds he cannot get in because he hasn’t done one good deed all his life. St. Peter gives him 24 hours to perform at least one.
b). “Scary Tales Can Come True”
Bart and Lisa are abandoned to the deep dark woods. With a book of Fairy Tales to guide them, the pair navigates their way past a troll and three bears eventually arriving at the house of the witch who lives in the gingerbread house. Meanwhile, Homer and Marge change their minds and he goes in search of the children giving Rapunzel a haircut along the way.
c). “Night of the Dolphin”
Lisa lets a dolphin go free but it turns out this particular dolphin is the dolphin’s king. Now that he has his freedom he plots to take his revenge on the land dwelling humans. Soon the dolphins are back on land where they’ve belonged all along and the humans are banished to the sea.
" index=“1” parentIndex=“12” rating=“7.4” year=“2000” thumb="/library/metadata/333569/thumb/1533106127" art="/library/metadata/333567/art/1533106128" parentThumb="/library/metadata/333568/thumb/1533106128" grandparentThumb="/library/metadata/333567/thumb/1533106128" grandparentArt="/library/metadata/333567/art/1533106128" grandparentTheme="/library/metadata/333567/theme/1533106128" duration=“1354687” originallyAvailableAt=“2000-11-01” addedAt=“1532600207” updatedAt=“1533106127”>
Sorry, I should have clarified what I need. I need the “media” part … The codec info and rates for audio, video, and subtitles
s12e01.txt (3.9 KB)
Here’s the mediainfo output
I’m looking at your logs. What is / why is PMS pointing to /media ?
Is/was your transcoder temp or PMS Library directory on a network share?
If so, File locking (required for the transcoder’s audio codec) will not work.
/media/Enterprise_4/Transcode/Sessions/plex-transcode-v0a84rmiya70asnrso6tetm0-1bef73cb-407b-4cd0-8918-935ecc5b7428/init-stream1.m4s
Also, which client? I can’t find its identification
That’s one of my drives, it was originally on my SSD, and I swapped to one of my NTFS drives, but I switched it back, not sure why it’s trying to go there.
And I’m using the web client. I’ll try triggering it on my phone too. I can never get it to crash, it just sits there loading.
Plays on my phone, fails on the web client.
Which browser? Have you tried other browsers?
Does the browser have any JS-based plug-ins ?
Bone stock Firefox, Chrome, Edge, and it’s been tried on Ubuntu, Windows, and ChromeOS.
Let’s bypass the bundled web client and use the hosted client.
It still runs in your browser and locally.
I do not expect you’ll be able to play with the hosted app either. Do not be surprised it if also fails. It failing is actually expected. This is because browsers can’t handle eac3 but Apple and other phones can natively.
What it will confirm for us is your transcoder temp.
Aug 01, 2018 02:48:18.848 [0x7f62b93ff700] DEBUG - Request: [::ffff:192.168.0.22:49845 (Subnet)] GET /video/:/transcode/universal/dash/fmta2s8oa44oc0k60vkfub63/0/0.m4s (12 live) TLS GZIP Signed-in
Aug 01, 2018 02:48:18.848 [0x7f62b93ff700] DEBUG - Asked for segment 0 from session.
Aug 01, 2018 02:48:21.000 [0x7f62b53ff700] ERROR - [Transcoder] [eac3_eae @ 0x243c680] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-e539f1e2-9fe2-4cd4-9347-7c0f543f9169/EasyAudioEncoder/Convert to WAV (to 8ch or less)/fmta2s8oa44oc0k60vkfub63_24915-0-0.wav'
Aug 01, 2018 02:48:21.001 [0x7f62bb3ff700] ERROR - [Transcoder] [eac3_eae @ 0x243c680] error reading output
Aug 01, 2018 02:48:21.002 [0x7f62b53ff700] ERROR - [Transcoder] Error while decoding stream #0:1: Input/output error
Aug 01, 2018 02:48:24.000 [0x7f62b53ff700] ERROR - [Transcoder] [eac3_eae @ 0x243c680] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-e539f1e2-9fe2-4cd4-9347-7c0f543f9169/EasyAudioEncoder/Convert to WAV (to 8ch or less)/fmta2s8oa44oc0k60vkfub63_24915-0-1.wav'
Aug 01, 2018 02:48:24.001 [0x7f62b53ff700] ERROR - [Transcoder] [eac3_eae @ 0x243c680] error reading output
Aug 01, 2018 02:48:24.001 [0x7f62bb3ff700] ERROR - [Transcoder] Error while decoding stream #0:1: Input/output error
Where is the transcoder temp directory? “I/O error” indicates it isn’t where it thinks.
Is this a VM where you’ve placed something over the LAN or the transcoder temp itself is over the LAN?
Transcoder Temp is set to default, no VM, nothing over LAN. It’s bizarre, since it plays some of my other files just fine. Plex Media Server Logs_2018-08-01_23-46-59.zip (4.2 MB)
Let’s go out on a limb.
Plex doesn’t use IPv6 outside the LAN. Not everything on the LAN can support V6 yet either.
That’s part.
What gets me is “I/O error” That’s your OS telling you where you’re writing the temp space to (tmpfs) is invalid, as if you have a disk going bad.
