I have been running Plex on my Ubuntu 64-bit 14.04 server for some time.
Today I installed an HDHomeRun Prime. This is on the same 1GB ethernet with my Ubuntu Plex server.
I also updated to Plex version 1.9.6.4385 and purchased a Plex pass.
The HDHomeRun scans my channels and I can watch live TV from the HDHomeRun Windows Viewer App over WIFI.
So the HDHomeRun tuner works fine when not used from Plex.
I added the HDHomeRun under Plex, configured the channels and downloaded the EPG (after some issues that others have had)
Live TV just doesn’t work -
Under the Plex Chrome app (running on the Ubuntu Plex server), I can bring up the EPG, but when I try to watch something live, I only audio and no video. Audio breaks up periodically, and I also see a spinning orange circle off/on. Note: playing video files stored on the server works fine. Again, this is a direct network; no WIFI. (I get the same results from Chrome on a Windows 8 laptop over WIFI)
From Fire TV client (version 6.5.3.2115) it is basically idential to the Chrome client - When I tune live TV I get audio, but no video - only a spinning orange circle. Note: playing video files from the Plex server works fine.
If I record a program and then play it back - the same thing. Audio but no video.
FYI - I see lots of errors in the Plex Media Server.log like these:
Oct 26, 2017 16:51:05.423 [0x7f355fd1c700] INFO - Plex Media Server v1.9.6.4385-ef7796e43 - ubuntu PC x86_64 - build: linux-ubuntu-x86_64 ubuntu - GMT -05:00
Oct 26, 2017 16:51:05.423 [0x7f355fd1c700] INFO - Linux version: 3.16.0-77-generic (#99~14.04.1-Ubuntu SMP Tue Jun 28 19:17:10 UTC 2016), language: en-US
Oct 26, 2017 16:51:05.423 [0x7f355fd1c700] INFO - Processor Intel® Core™ i7-4790 CPU @ 3.60GHz
Oct 26, 2017 16:51:05.423 [0x7f355fd1c700] INFO - ./Plex Media Server
Oct 26, 2017 16:51:05.604 [0x7f355c7fd700] INFO - Successfully retrieved OCSP response
…
Oct 26, 2017 17:00:49.982 [0x7f3546ffe700] INFO - Time value greater than duration
Oct 26, 2017 17:00:49.984 [0x7f353e3f9700] WARN - Got a transcode session ping without a session GUID (or with an invalid one).
Oct 26, 2017 17:00:50.976 [0x7f3556fff700] ERROR - downloadContainer: expected MediaContainer element, found html
Oct 26, 2017 17:00:50.976 [0x7f3556fff700] ERROR - TranscodeUniversalRequest: unable to get container: /livetv/sessions/3e7c3754-b6da-4524-b91e-6c18bc27b104?includeBandwidths=1&X-Plex-Session-Identifier=brcnlklslygz1z0inow5kn8g
Oct 26, 2017 17:00:54.977 [0x7f35403fd700] ERROR - downloadContainer: expected MediaContainer element, found html
Oct 26, 2017 17:00:54.977 [0x7f35403fd700] ERROR - TranscodeUniversalRequest: unable to get container: /livetv/sessions/3e7c3754-b6da-4524-b91e-6c18bc27b104?includeBandwidths=1&X-Plex-Session-Identifier=brcnlklslygz1z0inow5kn8g
Oct 26, 2017 17:00:55.978 [0x7f353dbf8700] ERROR - downloadContainer: expected MediaContainer element, found html
Oct 26, 2017 17:00:55.978 [0x7f353dbf8700] ERROR - TranscodeUniversalRequest: unable to get container: /livetv/sessions/3e7c3754-b6da-4524-b91e-6c18bc27b104?includeBandwidths=1&X-Plex-Session-Identifier=brcnlklslygz1z0inow5kn8g
Oct 26, 2017 17:00:59.977 [0x7f3554ffe700] ERROR - downloadContainer: expected MediaContainer element, found html
Oct 26, 2017 17:00:59.978 [0x7f3554ffe700] ERROR - TranscodeUniversalRequest: unable to get container: /livetv/sessions/3e7c3754-b6da-4524-b91e-6c18bc27b104?includeBandwidths=1&X-Plex-Session-Identifier=brcnlklslygz1z0inow5kn8g
Oct 26, 2017 17:00:59.980 [0x7f35403fd700] INFO - Time value greater than duration
Oct 26, 2017 17:01:01.982 [0x7f3556fff700] ERROR - downloadContainer: expected MediaContainer element, found html
Oct 26, 2017 17:01:01.982 [0x7f3556fff700] ERROR - TranscodeUniversalRequest: unable to get container: /livetv/sessions/3e7c3754-b6da-4524-b91e-6c18bc27b104?includeBandwidths=1&X-Plex-Session-Identifier=brcnlklslygz1z0inow5kn8g
Oct 26, 2017 17:01:03.376 [0x7f3556fff700] INFO - AutoUpdate: no updates available
If I record a program and then play it back - the same thing. Audio but no video.
FYI - I see lots of errors in the Plex Media Server.log like these:
Oct 26, 2017 16:51:05.423 [0x7f355fd1c700] INFO - Plex Media Server v1.9.6.4385-ef7796e43 - ubuntu PC x86_64 - build: linux-ubuntu-x86_64 ubuntu - GMT -05:00
Oct 26, 2017 16:51:05.423 [0x7f355fd1c700] INFO - Linux version: 3.16.0-77-generic (#99~14.04.1-Ubuntu SMP Tue Jun 28 19:17:10 UTC 2016), language: en-US
Oct 26, 2017 16:51:05.423 [0x7f355fd1c700] INFO - Processor Intel® Core™ i7-4790 CPU @ 3.60GHz
Oct 26, 2017 16:51:05.423 [0x7f355fd1c700] INFO - ./Plex Media Server
Oct 26, 2017 16:51:05.604 [0x7f355c7fd700] INFO - Successfully retrieved OCSP response
…
Oct 26, 2017 17:00:49.982 [0x7f3546ffe700] INFO - Time value greater than duration
Oct 26, 2017 17:00:49.984 [0x7f353e3f9700] WARN - Got a transcode session ping without a session GUID (or with an invalid one).
Oct 26, 2017 17:00:50.976 [0x7f3556fff700] ERROR - downloadContainer: expected MediaContainer element, found html
Oct 26, 2017 17:00:50.976 [0x7f3556fff700] ERROR - TranscodeUniversalRequest: unable to get container: /livetv/sessions/3e7c3754-b6da-4524-b91e-6c18bc27b104?includeBandwidths=1&X-Plex-Session-Identifier=brcnlklslygz1z0inow5kn8g
Oct 26, 2017 17:00:54.977 [0x7f35403fd700] ERROR - downloadContainer: expected MediaContainer element, found html
Oct 26, 2017 17:00:54.977 [0x7f35403fd700] ERROR - TranscodeUniversalRequest: unable to get container: /livetv/sessions/3e7c3754-b6da-4524-b91e-6c18bc27b104?includeBandwidths=1&X-Plex-Session-Identifier=brcnlklslygz1z0inow5kn8g
Oct 26, 2017 17:00:55.978 [0x7f353dbf8700] ERROR - downloadContainer: expected MediaContainer element, found html
Oct 26, 2017 17:00:55.978 [0x7f353dbf8700] ERROR - TranscodeUniversalRequest: unable to get container: /livetv/sessions/3e7c3754-b6da-4524-b91e-6c18bc27b104?includeBandwidths=1&X-Plex-Session-Identifier=brcnlklslygz1z0inow5kn8g
Oct 26, 2017 17:00:59.977 [0x7f3554ffe700] ERROR - downloadContainer: expected MediaContainer element, found html
Oct 26, 2017 17:00:59.978 [0x7f3554ffe700] ERROR - TranscodeUniversalRequest: unable to get container: /livetv/sessions/3e7c3754-b6da-4524-b91e-6c18bc27b104?includeBandwidths=1&X-Plex-Session-Identifier=brcnlklslygz1z0inow5kn8g
Oct 26, 2017 17:00:59.980 [0x7f35403fd700] INFO - Time value greater than duration
Oct 26, 2017 17:01:01.982 [0x7f3556fff700] ERROR - downloadContainer: expected MediaContainer element, found html
Oct 26, 2017 17:01:01.982 [0x7f3556fff700] ERROR - TranscodeUniversalRequest: unable to get container: /livetv/sessions/3e7c3754-b6da-4524-b91e-6c18bc27b104?includeBandwidths=1&X-Plex-Session-Identifier=brcnlklslygz1z0inow5kn8g
Oct 26, 2017 17:01:03.376 [0x7f3556fff700] INFO - AutoUpdate: no updates available
Do you have the prime tuner to convert on the fly? If so you might try turning that off and seeing what happens. Just a thought. Go to the DVR page. Click the gear on the tuner.
FYI, I did a complete uninstall, wiped /var/lib/plexmediaserver/Library/Application Support/Plex Media Server and did a fresh install of 1.9.6.4385. Also, I do not have “Convert video while recording” enabled.
I set up everything again, taking defaults wherever possible. I added back the HDHomeRun and refreshed the EPG.
I turned on debug logging and restarted Plex server and tried to play live tv from the guide from the Chrome UI on the local Plex server machine. Still have only audio and no video.
See logs attached. (I’m running Ubuntu 64-bit 14.04 LTS )
@KirkWolf said:
FYI, I did a complete uninstall, wiped /var/lib/plexmediaserver/Library/Application Support/Plex Media Server and did a fresh install of 1.9.6.4385. Also, I do not have “Convert video while recording” enabled.
I set up everything again, taking defaults wherever possible. I added back the HDHomeRun and refreshed the EPG.
I turned on debug logging and restarted Plex server and tried to play live tv from the guide from the Chrome UI on the local Plex server machine. Still have only audio and no video.
See logs attached. (I’m running Ubuntu 64-bit 14.04 LTS )
Since it seems that others are seeing the same issue on 1.9.6, should I just roll back to 1.9.5.4339 ?
Can I do this without a clean install, or can I use the 1.9.6 data base?
Since it seems that others are seeing the same issue on 1.9.6, should I just roll back to 1.9.5.4339 ?
Can I do this without a clean install, or can I use the 1.9.6 data base?
Yes the issue is affecting a number of users - 10 users have reported the problem.
It should be ok to use the 1.9.6 database on 1.9.5
For a downgrade, on windows one would need to go through Uninstall through Add / Remove programs first before installing the older version.
For linux, i do not believe it is necessary to remove the higher version package first
