I had to change my password on plex.tv and moved my plex server to another subnet. Now nothing works. Im not able to use plex locally (without login) so no settings are available
I have spun up a new VM (Centos Stream 9) and installed plex from RPM, I have manually added my entire 10 subnet into Preferences.xml but no I’m instantly re-directed to plex.tv to join" my server. Even if I do that nothing helps.
I’m a lifetime plexpass member and find it interesting that plex is not even offering support? No one to email? No one to chat with? This gives a bad taste. Have been plex pass lifetime for 10 years and plex pass years before that.
Keep in mind you can only access your server from within the same network (unless remote access is enabled/working) – this means you might need to establish a “local connection” in order to claim the server after changing your password and opting to sign out all devices.
This is basically the same as when connecting to the server on a new install (see “Opening the Plex Web App on a Device Other than the Server Itself” → “On a Different Network”): https://support.plex.tv/articles/200288586-installation/
That is what this forum is for. Can you open a web browser on the VM? That would be the easiest solution. Otherwise we would need to dig into what is going on.
From my experience, I’ve found that trying to edit the Preferences.xml file after a change in the PMS doesn’t usually work. The easiest way I found is to uninstall PMS, delete Preferences.xml, re-install PMS, re-claim the server.
If you try to connect to your plex server from the same subnet, it wont work, at least it did not work for me. I was just getting an XML file that was useless.
Once i did, and restarted plex I was able to go to my server, from another subnet and the wizard would start allowing me to add the server.
Now sure if that was relevant or not. I did start from a fresh VM.
The only differnces now when i tried was that
1.) the rpm package would actually not remove any files if you install from /var/lib/plexmediaserver when you install plex. They where all there. So in addition to the above I did remove this and i re-installed plex (once again its a fresh VM and I had the same problems on my original VM)
2.) I made a new firewall policy allowing any ports (not only 32400) from the subnet my browser was at (different from above where I was on the same subnet)
Its a pitty I cant just verify things are working by connecting to my plex instance without internet, this just does not work on the RPM builds at least. I had two VMs on the same subnet, plex and a windows 10 VM. The windows 10 VM i let the gateway out intentionally and nothing works. just got an XML response that was not helping me at all.
Plex requires internet service to operate (authentication with Plex.tv servers and HTTPS certificate). Metadata and Codecs are downloaded from Plex’s servers on demand.
All player apps require authenticated https access to Plex.tv to retrieve your server and library sections info.
So allowedNetworks and enableLocalSecurity have been removed? I for sure understand the streaming part, especially if you use any app.
But there is no mentioning of me not being able to setup plex using the gui without internet access. I have used plex for 15 years and have always been able to access it by its IP (or local FQDN) without being forced to login and register.
