Plex Won't Recognize New Content in Libraries

General Discussions
1

I have been trying to add 7 movies to a movie library containing 265 properly working movies. I see there are numerous responses on the form about agent preference, file permissions, naming conventions, completing the Plex dance. I have tried all these options, to the best of my limited tech abilities, but to no avail. Therefore, I have provided my zip file of logs (attached) and some context below. Hopefully someone can lead me to a successful conclusion.

Also, after playing around with the aforementioned tactics, I have created secondary problems (e.g. movies listed in a collection no longer show art work). I’d be curious if this example issue is related to my main issue of the 7 new movies not being recognized by Plex.

Many thanks in advance.
Joe

Context:
A couple of the 7 movies I’m trying to have Plex recognize are “Coco” and “Kingpin”. All files are in mkv format. My naming convention does not include “(Year)”, but that doesn’t seem to be a problem with the 265 properly working movies. My server is a Nvidia Shield connected to an external hard drive.

Plex Media Server Logs_2018-09-09_18-57-31.zip (1.2 MB)

2

Just because bad naming works for some content does not guarantee that it will work for all content. I have started using:
MovieName (year) (IMDB_ID).ext
and I get no mismatches. Of course I did not have many mismatches using:
MovieName (year).ext
I just added the IMDB_ID so that the few that I had would not happen again.

4

Thanks for the reply. Before I try your suggestion, could you please provide context on why you think deleting my Plex folder and reinstalling is the best option? Did you see something within the logs?

Thanks again.

5

I agree that my logic is a bit faulty, but I did try renaming the files per the Plex guidelines, but no luck.

Thanks for the reply

7

This did the trick. Thank you so much for you help. Really appreciate it.