Hello.
So, when I firstly installed PMS everything worked fine, but now every time I try to scan my music library it comes up with “an internet connection is required to scan library files” but it is connected to the internet, anf my videos library is perfectly preserved, but music won’t work no matter what. I tried everything from simply restarting server to completely deleting and reinstalling everything from scratch. It’s still won’t work. My music library organised like this: D:\Music\Artist\RecordType\ReleaseName\TrackName
P.S. Funny Thing is that other Media Server clients like Jellyfin for example works fine, but I like the way Plex is working and willing to buy Plex Pass Subscription.
Server Version#: 1.42.2.10156
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
Plex Media Server Logs_2026-01-16_14-03-48.zip (432.8 KB)
Your machine appears to be having issues reaching plex.tv. the scanner needs to talk to plex.tv to do the matching. Do you have a vpn? Turn it off until pms is working.
I don’t use any VPN or a Proxy at the moment. I Turned off every adBlocker also
Jan 16, 2026 13:53:02.413 [14688] DEBUG - NetworkInterface: ignoring adapter ‘OpenVPN TAP-Windows6’ (fe80::3d1e:3640:ed76:9685%17,169.254.114.8) because it has no gateway
Jan 16, 2026 13:53:02.413 [14688] DEBUG - NetworkInterface: ignoring adapter ‘OpenVPN Data Channel Offload’ (fe80::f966:f050:b75c:11d3%12,169.254.60.118) because it has no gateway
PMS is detecting something going on.
Jan 16, 2026 13:53:13.525 [16204] WARN - [PubsubServerManager/process] Connection to 45.56.115.195 failed: timed out.
Jan 16, 2026 13:53:13.525 [16204] WARN - [PubsubServerManager/process] Connection to 72.14.179.64 failed: timed out.
Jan 16, 2026 13:53:13.525 [16204] WARN - [PubsubServerManager/process] Connection to 50.116.51.249 failed: timed out.
Jan 16, 2026 13:53:13.525 [16204] WARN - [PubsubServerManager/process] Connection to 66.175.222.206 failed: timed out.
Jan 16, 2026 13:53:13.525 [16204] WARN - [PubsubServerManager/process] Connection to 172.105.64.14 failed: timed out.
Jan 16, 2026 13:53:13.525 [16204] WARN - [PubsubServerManager/process] Connection to 139.162.120.52 failed: timed out.
Jan 16, 2026 13:53:13.525 [16204] WARN - [PubsubServerManager/process] Connection to 109.237.24.233 failed: timed out.
Jan 16, 2026 13:53:13.525 [16204] WARN - [PubsubServerManager/process] Connection to 45.118.132.58 failed: timed out.
Jan 16, 2026 13:53:13.525 [16204] WARN - [PubsubServerManager/process] Connection to 172.105.13.59 failed: timed out.
Jan 16, 2026 13:53:13.525 [16204] WARN - [PubsubServerManager/process] Connection to pubsub.plex.tv failed: timed out.
Jan 16, 2026 13:53:13.603 [12504] DEBUG - [EventSourceClient/connectiontester/pubsub.plex.tv:443] Failure: 1 - stream truncated.
And all these attempts are failing. You’ve got some sort of networking issue going on.
That is one folder level too much:
https://support.plex.tv/articles/200265296-adding-music-media-from-folders/
Try stopping the server, wait a few seconds, then restart it. Then try again to scan library files.
If the messages continue, try using a different DNS server than the one provided by your ISP.
Try 1.1.1.1 or 8.8.8.8
Changing DNS seems to resolve my issue
I Used Comss.one DNS-over-HTTPS
