Wife’s Windows 10 Surface laptop got updated to 3.8.0 and plexamp no longer will run. It starts up with a grey window that can’t be moved (but can be resized). If I install 3.7.1 it runs fine but will auto update to the non working version. I removed appdata/local/Plexamp, uninstalled, rebooted. A…

Many thanks to @DrTeapot for the help debugging the issue. Basically a change in the way a module is built resulted in a missing DLL. We’re just wrapping up the next bug-fix beta and we’ll release shortly.

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Do those paths actually exist? IOW, does the file treble.node exist there?

I don’t have any directories below Plexamp other than \Cache and \Logs I don’t know if it’s intentional, but there is a Plexamp folder inside Plexamp …\AppData\Local\Plexamp\Plexamp\Cache

To clarify, there’s the app data: C:\Users\elan\AppData\Local\Plexamp\Plexamp And then the program data: C:\Users\elan\AppData\Local\Programs\Plexamp We’re curious about what’s inside the second one.

wow, that all looks right. this is super confusing, especially since it works for all of us here running windows.

Here’s the final error message after clicking okay after the testing-4-3.8.0 installation.[2021-11-04 15_33_27-Programs]

anyone want to hop into slack and do a bit of live debugging? if so, please DM me an email, first one wins :slight_smile:

I’ve never used Slack before I have to head out for a bit Hopefully someone more qualified can chime in

Hi all - I have the same issue on my laptop (Win 10). Same errors as RRU with the testing-4 executable. All the paths in the errors do indeed seem to exist. Oddly enough, 3.8.0 works just fine on my desktop (also running Win 10). I’m not sure what differences between the machines would account for …

Plexamp 3.8.0 starts up with an empty window on Windows 10

Plex Labs

aubrey.wodonga November 9, 2021, 3:02am 35

The fix is available now:

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Plexamp 3.8.0 starts up with an empty window on Windows 10

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