PlexAmp Android does not recognize my lifetime pass

Plex Labs
1

I have had a lifetime PlexPass for 5 years.. today I tried to add plexamp to an android phone and the phone still says I have to buy a lifetime pass.

What gives? I’ve tried logging out, logging back in.. erasing and reinstalling.. nothing works..

2

Hmm, not sure what’s going on unless you’re signing in with another account. Your account does show a Plex Pass and Plexamp should pick it up. Feel free to post Plexamp logs in case it shows anything.

3

Hey Elan,

Interesting that I finally got it to work when I said I’d subscribe.. my paypal information came up, and I cancelled out of the paywall everything worked after that..

4

I’m having the same problem, how did you get it to show you your PayPal information? If I’m telling my Android app I will subscribe it just pops up the pay via Google Play window.

edit: I don’t know if anything was done from the side of Plex but I just needed to sign back in and now it recognizes my Plex Pass

5

Weird, sounds like some sort of “reactivation” which shouldn’t be needed :thinking:

6

@elan same issue has surfaced here. Plexamp works as expected on my Pixel 6, but I added it to a new innioasis dedicated player last week and it refuses to recognize my plex pass after a few repeat login attempts.

I can pull the logs if it’s useful, but thought I’d add another example to the pile.

7

Sorry for the trouble! I suspect if you look at Plexamp logs you’ll see a 500 from plex.tv, happy to look but we’re aware of issues.