PlexAmp doesn't work on cellular, and PLEX App only plays video and not music

Plex Labs
1

Server Version#: 4.61.2
Plexamp Version#: 3.5.0
PLEX App Version#: 8.20.0.26605

I’m not able to use Plexamp at all while on cellular, it works fine in WiFi but on cellular it’s unable to retrieve any data from my server.
I tried clearing the cache and storage of the app and it wouldn’t even let me log in on cellular, I had to be on WiFi.

Additionally I cant listen to any audio-only content on the PLEX app while on cellular, I can watch video content perfectly fine, such as films & TV, but audio content works perfectly fine on WiFi

This applies to all WiFi networks, not just my home network, as the apps worked perfectly fine on my work WiFi a city over.

Plexamp log:
plexamp-2506247218473.zip (108.7 KB)

PLEX App log:
plex-log.zip (509.2 KB)

PMS log:
Plex Media Server Logs_2021-07-14_22-38-55.zip (5.6 MB)

2

That is happening to me since yesterday after updating the plex server software… I will not update it anymore… Every time is a different issue…

3

@eBellmer Could this be a carrier thing maybe? I have the same versions that you do with no issue using Verizon.

Have you tried rebooting the system that runs your Plex server?

4

I’m on EE in the UK just for reference.
First thing I tried was restarting my PMS box, I originally thought PMs had crashed until I started testing further and found that video content would work fine.

Phone is a Microsoft Surface Duo on Android 10 just in case that’s a factor too.

5 
Jul 14, 2021 22:28:24.364 [0xdd5ded50] DEBUG - Networking: Completed request 208: (GET https://plex.tv/api/v2/user/settings?uuid=3a6d76d39d8c679a&key=RecentPlays) with code -7 (have 0 bytes) in 7 ms.
Jul 14, 2021 22:28:24.366 [0xdd5ded50] DEBUG - Networking: Completed request 209: (GET https://192-168-1-51.057daba92f53446ba0972edb96c3af79.plex.direct:32400/) with code -7 (have 0 bytes) in 8 ms.
Jul 14, 2021 22:28:24.366 [0xdd5ded50] DEBUG - Networking: Completed request 210: (GET https://82-9-174-8.057daba92f53446ba0972edb96c3af79.plex.direct:32400/) with code -7 (have 0 bytes) in 7 ms.

Seems like some pretty severe networking issues contacting even plex.tv

6

Is there something I can do to test this further on the device?
I can access plex.tv and app.plex.tv through the Edge browser on the device and play content that way, but the apps don’t work.

7

Just a quick update to this.
Today I had an issue where PMS wouldn’t start, and was reporting that the database was locked.
After a lot of experimenting and rolling back to two different backups it seems that PMS has taken a sudden disliking to running on ZFS on my Proxmox box.
I moved the container disk to a n ext4 HDD and PMS started up fine.

This is relevant because since this occurred I decided to re-test the issues I was having with the Android apps and I can no longer replicate the issues.

I’m going to keep testing this and monitoring the PMS system for stability, and I’ll post any updates here.

EDIT 28/10: what I though were ZFS issues were actually the database locking issue from a few versions back, I’ve only just got back to testing this and whatever caused the app to work over cellular no longer works.

8

I’m a bit late to the party but I am an EE customer using a Surface Duo experiencing the same issue. 0.o

9

Perhaps you could share some logs and explain the exact issue you’re having?

10

No problem, I’ll get some info together and share tomorrow.

11

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