Plexamp unable to reach server remotely on cellular

Plex Labs
1

This issue seems to have happened within the last week.

I was just in Spain and it was working ok. This week, back in the UK it’s unable to reach my server off my local LAN. The main Plex app works fine in the same way.

I have logs from this attempt.

I’ve removed the app and re-downloaded, but now cannot log in as I get an unknown error. Oddly, this is what occurred with my phone not on my local network, rather cellular. On my local LAN it’s ok.

So whether this is some interaction between the phone on cellular and the app I cannot say but seems like it. But I will say I’m on the iOS 15.6 beta. That is the only change within the last week.

2

That points to something in the middle interfering with communication between the app and plex.tv.

Say no more :joy:

3

Now, I’ve been on 15.6 for a while. This update was beta 3 (IIRC)which I can’t imagine did anything odd in this regard.

From a development perspective, are we staying hands off until more folks complain/wait for the next beta release to see if it resolves itself?

And from an app perspective, would Plexamp and Plex not communicate to the same destination?

4

Sorry if that came off wrong, I’m happy to look at a debug log. If you’re unable to log in, long press in the sign in button and it will allow you to share logs.

5

No worries and got them. I’ll DM them to you.

6

It was 15.6 beta 3 originally. Beta 5 shows no change.

It’s odd that this seemingly only affects this particular app from what I can tell. I see no other issues with any app when only on cellular. In the context of Plex applications, Plex, v8.5 works just fine on this iOS version. Plexamp, v4.2.2 doesn’t.

There is no VPN. Any connectivity using the the phone as a hotspot on cellular has no issue.

So, back to Plexamp vs Plex, do they both effectively do the same thing in terms of what they look up? It was indicated that the phone cannot resolve plex.tv. I presume both apps do largely the same thing. So how do we determine what the issue is…and whose issue it is.

7

excellent question, i’m really not sure.

plex uses the cocoa networking stuff, whereas plexamp uses libcurl under the hood.

on vacation this week, but DM me a set of plex and plexamp logs and i’ll see if anything stands out, and please include any other details which might be salient in terms of your cellular connection (e…g ipv6, … whatever else)

8

Well, I’ve reset the phone’s network settings and we’re back to normal.

9

Glad to hear!

10

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