Plexamp Error: No music servers

I am trying to get Plexamp to work however on both IOS and OSX I am unable to connect to my Plex Server.

Bot give the error: “no music servers”.

Looking at Plexamp.log, I can see the following:
Apr 19, 2020 16:23:54.993 [Javascript] INFO - DEVICE: Finding best connection for plex
Apr 19, 2020 16:23:54.993 [Javascript] INFO - HTTP: Issuing request to https://server-ip-1.xxx.plex.direct:32400/
Apr 19, 2020 16:23:54.993 [Javascript] INFO - HTTP: Issuing request to https://server-ip-2.xxx.plex.direct:32400/
Apr 19, 2020 16:23:54.993 [Javascript] INFO - HTTP: Issuing request to https://server-ip-3.xxx.plex.direct:32400/
Apr 19, 2020 16:23:54.994 [Javascript] INFO - HTTP: Issuing request to https://plex.domain:32400/
Apr 19, 2020 16:23:54.997 [Javascript] INFO - ACCOUNT: Refreshing data.
Apr 19, 2020 16:23:55.057 [Javascript] WARNING - DEVICE: Server connection https://plex.domain:32400 didn’t work for plex: unable to verify the first certificate

It should be connecting to https://plex.domain. Plex is configured with a custom certificate signed by my own CA (CA is trusted on the clients).

Plex Server is configured with the following network options.
Custom certificate domain: plex.domain
Custom server access URLs: https://plex.domain:32400

Any ideas what’s missing? It looks like Plexamp is looking at a different CA trust strore?

I see it still connects to plex based on ip, but eventually gets the message “WARNING - DEVICE: Did not find a working server.”
Apr 19, 2020 16:23:55.297 [Javascript] INFO - METRICS: Saving latest cloud settings for metrics.

Apr 19, 2020 16:23:55.551 [Javascript] INFO - DEVICE: Server connection worked for plex ~ https://172-16-66-2.a44b580dc8e941bbb1785c2dede3a517.plex.direct:32400

Apr 19, 2020 16:23:55.552 [Javascript] INFO - DEVICE: Reading libraries and features from plex

Apr 19, 2020 16:23:55.552 [Javascript] INFO - HTTP: Issuing request to https://server-ip-3.xxx.plex.direct:32400/media/providers
Apr 19, 2020 16:23:55.583 [Javascript] INFO - DEVICE: Failed testing to all 1 devices, so giving up.
Apr 19, 2020 16:23:55.583 [Javascript] INFO - DEVICE: Looking for an active SHARED server.
Apr 19, 2020 16:23:55.583 [Javascript] WARNING - DEVICE: Did not find a working server.

It seemed I needed an actual Music library even if it’s empty. I only use Tidal within Plex.
It still seems Plexamp is connecting based on ip, based on DNS would be great :slight_smile:

Ah, glad to hear it’s actually working :sweat_smile:

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