Love the new Plexamp! Considering this + TIDAL as a long-term replacement for Google Play Music (RIP).
To provide discrete user accounts for people in my family, I’ve created Home User profiles (separate Plex accounts tied to e-mail addresses, NOT managed users) for everyone in my household (including myself), leaving the main account (w/ Plex Pass) as an admin account that no one actually uses for media consumption.
I also just signed up for a TIDAL trial to see how it integrates with Plexamp, so I linked it to my personal Home User account (NOT the main admin account) in order to access TIDAL via Plexamp. From the non-admin account, it appears that I can’t choose TIDAL as a music source. When I switch to the admin account, TIDAL appears as an option (but my active TIDAL account is linked to the Home User account, so it doesn’t work).
Does this mean that TIDAL integration on Plexamp only works for the main Plex Pass admin account (not any of the Home User accounts)? Is this true even if the Home User provides their own TIDAL account?
If yes to both, I can make it work, but I prefer the idea of using separate user profiles for me, my wife, and my kids that link to separate TIDAL accounts (via family plan). Is there a recommended user structure to handle separate profiles that can provide access to both personal music and TIDAL streaming to all users?
FYI, got this working, so it’s not broken after all!
Once Elan confirmed that TIDAL should work on my Home User account, I did a couple of things to troubleshoot:
Signed out of Plexamp (I believe that I had originally signed in using admin account and switched to the Home User account)
Unlinked and re-linked my TIDAL account to my Home User account
Signed back into Plexamp using Home User credentials (not admin credentials)
I’m guessing that #1 and #3 are the important ones here (I needed to sign in using the actual Home User credentials vs. signing in w/ the admin credentials and switching accounts to get into my Home User account), but maybe I needed to re-link TIDAL too. In any case, this works! Thanks, guys!
Sounds like you had Tidal linked to your admin account at some point. Did you do the unlink/link while PlexAmp was already running? Sometimes these account changes are not picked up right away due to caching by the clients. Signing out and back into the app will update the info.
If you wouldn’t mind signing out and back in as your admin, then switch to the home user. Now that the account should be flagged properly, I’d be interested to see if the difference in which account signs in first makes a difference.
You’re 100% correct, it was the client cache. Signing out completely and signing back in did the trick. I tried switching accounts in Plexamp to see if that would refresh the source list, but it seems that you have to fully sign out and sign back in for it to work.
FWIW, I didn’t have the TIDAL account linked to the admin account when the problem first manifested, but it was a new account that I created long after I’d initially logged into the client.
As requested, I tested signing out of Home User, signing back in as Admin, then switching to the Home User account and TIDAL appears as a source. All is great! Thank you!
