Plexamp not working outside of home network post media server update on shield

Plex Media Server Remote Access
1

Server Version#: 1.40.1.8251
Plexamp Version#: 4.10.1
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

IMG_20240418_191032
IMG_20240418_191032816×612 86 KB

IMG_20240418_190656
IMG_20240418_190656816×612 87.4 KB

IMG_20240418_191102
IMG_20240418_191102816×612 64.6 KB

Screenshot_20240418_194122
Screenshot_20240418_194122480×1042 47.8 KB

Screenshot_20240418_190735~2
Screenshot_20240418_190735~2480×1042 46.3 KB

Hi,

I use plexamp ran from my shield 2019 pro.
The media server did an update and now I cannot access my library from outside my home WiFi network.

I have rebooted my router, my shield, and cycled remotes access, and also cycled the media server within the old app on the shield?

2

Is this specifically only Plexamp or are other Plex client types also affected?

3

Hi thanks for the reply. Just checked and it’s also affecting the Plex amp, but don’t know the status of this prior to the server update, as never use it.

I have downloaded some logs, but can’t see how to attach them from here?

4

Is this a typo?

You have titled this thread “Plexamp not working outside of home…”

5

Sorry yes, it’s also affecting the regular Plex app, was what I meant to say. Sorry. Plexamp is my concern

6
7

Hi Thanks,

So if I can get the beta update, it should cure?

Thanks

8

It’s no longer beta now.
Just need to wait until it appears in the app store.

9

Ok, thanks.

Is this a known concern? Apologies, I can’t determine from the release notes. Is there a timeline?

Thanks

10

I’m not sure what you are asking.

11

No worries

Is my concern a known one?

Is there a timeline for a full release on the play store?

Thanks

12

The release time is outside of Plex’s hands. It is up to Google when they are making it available. Usually they do it in waves, so that not every device in the world tries to update at the same time.

The remote connection being dropped after an upgrade of the server may or may not be connected to the fix for the nVidia Shield that is mentioned in the release notes.

13

Ok, thanks for your help.

I will raise continue the thread or raise a new one when the server is updated.

I hope it is cured. If I had Plex pass, would this make any difference to this concern or how it is handled? I have been toying with purchasing when there is an offer on, but previously I haven’t seen the benefits I would make use of.

Best Regards

Nick

14

Plex Pass or not doesn’t make any difference in regard to support.

15

Ok, thanks.

Is it possible to roll back to a previous version?

Thanks

16

Unfortunately I don’t know. With an app store in the game, things like this are usually impossible or prohibitively complicated.

17

Ok, thanks.

Do you know the version number of the previous full release of the shield media server, so I can investigate myself?

Thanks

18

I don’t know that. I only know that there were some issue with the builds for the Shield, so that these releases were recently much less frequent than for the other platforms.

1 Like
19

Just be patient and wait for the release to come through. Should be sometime today in my experience.

1 Like
20

Thank you. Fingers crossed it won’t be too long.
I appreciate your help and guidance