Server Version#: 1.43.1.10611
Player Version#: 1.112.0.359-0d79a49f
Server has run fine for months without any hiccups, suddenly today remote access no longer works and no devices outside the computer running the server can access any files. There have been no changes to my connection or network settings whatsoever. The server is manually port forwarded to port 32400 as specified and has been for as long as I can remember. After this stopped working I set up uPnP on my router and restarted my connection twice/restarted the host computer, nothing worked. I have since reset the port forwarding to manual. All IP addresses from Plex have been allowed in my antivirus software, Windows firewall has already been looked at, and there is no visible conflicts with any other software on my device. I’m honestly stuck here and feeling quite discouraged. The remote access is the only reason I even set my Plex server up in the first place.
Edit: Also want to clarify I’ve ‘checked for updates’ on the Plex App and for the server as well. It says it is up to date.
Have you been able to verify if your manual port forward is still visible/accessible from outside your home network (e.g. using a service like canyouseeme.org)?
When testing, can you also check if the public IP identified by canyouseeme.org is the same as the WAN IP seen by your router (and the public IP seen by Plex‘s remote access settt)?
I believe I’ve got it working again. Thank you for your help.
I contacted my ISP (Spectrum) this morning following this post and managed to sort it out myself. For some reason Spectrum when pushing router/modem updates can unfurl your port forwarding settings/IP reservations *even when the app tells you they still exist.
*
I had to chat with them and then set everything back up manually on my end because they were no help. I don’t know if this could be a common problem with this ISP but any other users out there with this particular problem and Spectrum as your ISP, take notes haha.
The actual customer service didn’t help, it was best for me to just rebuild the whole thing basically. Anyway, thank you for trying to help and hopefully this situation will help another user in a situation like mine.
