Plexamp sometimes not showing Track Titles

I’ve just added a new album to my server last night, and upon going to play it today, I’m seeing that Plexamp is showing about half of the tracks are missing titles:

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Even though the Plex Web client shows all tracks as having titles:

These files are .m4a files, but I’ve seen this in the past with .flac files. However, in the past, the web client would also not show track titles, and the problem could be fixed by just refreshing metadata. However, now, since the web client is showing track titles, refreshing doesn’t seem to work. I have noticed that songs with missing track titles in Plexamp also don’t show anything in the “track” field when attempting to edit in the Web client:

I looked at the XML for these tracks with “missing” titles that somehow show up in the Web client, and noticed that for some reason, the server decided to assign the track’s titles as “titleSort”, instead of “title”:

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So, the Web client must have been updated recently to just show the sort title if the title is empty. But this causes weird problems like the title field being empty when editing and other clients like Plexamp to still not show the titles correctly. Wondering if there’s a way a fix can be pushed to the server to stop assigning metadata from track tags to the sort title, and only to the actual title field instead? Or at least a temporary workaround to show the sort title in Plexamp when no title is found, similar to what the Web seems to be doing.

Also not sure why half of the tracks seem to have track artists, and half don’t, even though all tracks had artists specified in their tags.

Server logs, which should show the album being added to the server sometime last night:
Plex Media Server Logs_2021-09-20_18-11-37.zip (4.6 MB)

Interesting data points, great explanation! I could never figure out why other apps were showing the titles when they were blank (answer: they fall back to sort title, which is … odd).

I believe that bug is one we’ve been tracking for a while, and if you refresh the album’s metadata, the titles will come back?

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Nope, refreshing metadata used to work fine when Plex Web wasn’t showing titles either, but now that it is for me (via the “sort titles”), refreshing doesn’t seem to work. For the last 2 albums I just added I had to manually re-enter titles for all of the tracks on the web client.

Would you mind uploading one of those albums for us to try to reproduce with over here?

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