Server Version#: Version 1.41.5.9522
Player Version#:Plex Amp v4.11.5
So this applies to PlexAmp, Plex in the browser, the mobile app PlexAmp and Plex.
For music which has a titleSort but no title, you should show the title sort. Can you at least make it an option to use titleSort when title is empty please.
Also most of this is tagged correctly.
That’s quite arbitrary. Can you show official documentation where this is done by other software?
Why not simply fix your files’ metadata?
It is easy enough using the right tools. You alreeady seem to have Musicbrainz Picard.
Another contender would be mp3tag
Look at the last 2 images.
This shows it is correctly tagged. Plex has dropped the data, I am sure deleting my whole library and re importing will fix it… but that it quiet arbitrary (And seems to be the common fix all sadly). Is the “title” tag not the right metadata field???
Another case of it was orignally fine, either way there is a bug in the software somewhere, doing a coalesce with title, titlesort seems rather straight forward.
What button makes it re-read the files metadata, as it isn’t refresh metadata. I think the software has stopped using the local metadata even though I have the following settings.
Plex doesn’t drop data willy-nilly. There must have been a reason.
From my own experience, I can only recommend you to not put any faith into the Windows file explorer properties dialog. It is inadequate for Plex-related music tagging.
Load the same track into mp3tag. Do look at the “Extended Tags” in particular.
To point fault at windows explorer? This is why I supplied a second image from Picard, but yes heres a 3rd showing the same thing, hopefully we can agree it is set. Also this isn’t 1 file is 1000’s and yes it was originally fine.
Blockquote
That’s quite arbitrary. Can you show official documentation where this is done by other software?
Thats an odd request, be a leader in this space and have a better user experience for your customers when your software bugs out and loads the data wrong? It simply was a suggestion given you have the value required in another field, if this was shown I wouldn’t even know there was an issue.
Blockquote
Plex doesn’t drop data willy-nilly. There must have been a reason
It’s called a bug. I am a long time plex user, you even answered a ticket for similar issues back in 2022, that was the last time I had to reload my library to fix an issue.
Don’t take it personally, hopefully I have demonstrated there is an issue, hopefully the team can have a dig around and improve the overall end user experience.
Your screenshot shows that there’s no artist sort meta tag in the file.
Are you using any 3rd-party tools with Plex?
Did you experience a hard power cut prior to this issue appearing?
What do you see if you edit this single track in Plex?
Does the track title field have the orange padlock icon on it?
If it does not, my first recommendation would be to try and repair the database file.
It is not there in plex.
Are you using any 3rd-party tools with Plex?
No, not even any plugins. Stock.
Did you experience a hard power cut prior to this issue appearing?
Its been slowly happening it just wasn’t a big enough problem to try raise a ticket as I suspect I know what the suggestion is going to be (Don’t say it).
I have run your repair tool. Made zero difference.
Plex knows where the file is located, I don’t understand why its so hard to simply tell the software to reload the metadata from the local file system (AKA refresh metadata, which seems to do very little).
Option 2 Better yet what about a DB fix script that copies the title sort to tiltle where title is empty. You know what I might just do it myself now I know its SQLite…
So I did. Fixed. Maybe you should add this to your tool kit for fixes.
UPDATE metadata_items
SET title = title_sort
WHERE
metadata_type = 10 AND
LENGTH(title) = 0 AND
LENGTH(title_sort) > 0
After that script. Take a look at me now
I havn’t seen this many tags… in many moons.
Hope this helps another poor soul out there from not killing there DB.
FYI you need to use the local SQL client for an update but you can read the database in any SQLite supported software.
You clearly have an underlying issue that still exists today. Can you please put checks in place to correct this when it happens.
These threads are ancient. The first one is unrelated.
The second one was an unlucky interaction between a legacy library and the user’s meta tags.
I don’t think that this is a sign for a structural bug in the current server code.
I encourage you to continue to experiment with embedded meta tags. I haven’t seen other reports about failing import of the most basic of meta tags is not working.
I’d verify if these files perhaps have structural errors.
Mp3 can be a mess, because it’s old and files can have been touched by a multitude of apps – containing a multitude of bugs.
The screenshot of mp3 tag shows that your files have id3 tags both in v1 as well as in v2.3
I wonder if they contain the same data.
Sometimes defective apps can also write more than one set of tags into a file. Which of these then is actually read by players or Plex is kinda unpredictable.
Maybe something changes after checking and fixing the files with this: https://mp3val.sourceforge.net/
It found quite a lot of issues with my collection of files.
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