Plexamp will not play a song, skip to next song and that one plays

Plex Labs
,
1

Plexamp will not play a song (I get spinning icon). Skip to next song and it plays fine. There is not a problem with the song as I can play it from another location. This happens more frequently than I’d like.

In this case, Justin Timberlake - Take It From Here, would not play. I skipped to next song (Tom Petty - King Of The Hill) and it played fine. At home on my PC, I added Take It From Here to queue and it played fine.

Log files are attached.
Plex Media Server Logs_2024-06-03_08-31-18.zip (4.1 MB)

2

Please provide plexamp logs from that incident.

3

Here are my Plexamp logs.

Plexamp-Logs-2024-06-03-1.zip (410.3 KB)

4

Looks like the issue is a combination of:

  1. You’re getting Opus streams remotely because of quality settings.
  2. There is a server issue converting the file.

The server error is below:

Jun 03, 2024 03:09:13.279 [139652667841336] ERROR - [Req#99476/Transcode/727db53d-21f6-4143-823f-cd1b01d9fa53-187777/bab23f10-4e1c-4e65-b208-808695789fb3] Error while opening decoder for input stream #0:0 : Function not implemented
Jun 03, 2024 03:09:13.279 [139652618619704] DEBUG - [TranscodeOutputStream] Input processing thread started at offset 0 for -1 bytes.
Jun 03, 2024 03:09:13.281 [139652843637560] DEBUG - Jobs: '/volume1/@appstore/PlexMediaServer/Plex Transcoder' exit code for process 22723 is 1 (failure)

Anything unique about the format of 04 Take It From Here.m4a that you can think of?

5

We’d take a sample of that file, as well.

6

Almost all of my library has been ripped using iTunes on a PC. I use Apple Lossless.

Interestingly, the next song (Tom Petty - King Of The Hill) was Opus also and it played just fine (screenshot attached).

I have zipped ‘04 Take It From Here.m4a’, but it is too large to attach (46.9MB). You can download it from here: [mod edit: removed file]

Thanks,
Mark

plexamp-next-song
plexamp-next-song481×1040 74.5 KB

7

Only thing I can see is the file in question has a “video” stream as well:

  Stream #0:0[0x1](und): Audio: alac (alac / 0x63616C61), 44100 Hz, stereo, s16p, 999 kb/s (default)
      Metadata:
        creation_time   : 2023-11-16T08:28:06.000000Z
        vendor_id       : [0][0][0][0]
  Stream #0:1[0x0]: Video: mjpeg (Baseline), yuvj420p(pc, bt470bg/unknown/unknown), 600x600 [SAR 72:72 DAR 1:1], 90k tbr, 90k tbn (attached pic)

Worth checking to see if the one which does work has the same or not.

8

Here it is: [mod edit: removed download link]

9

That “video” stream is the album artwork. So guessing every one of my m4a files has it.

10

@MarkENordstrom Would you mind setting the TranscoderLogLevel preference to warning, restart your server, try to play the trouble file, then send us the logs? This is a hidden preference so you will need to follow: https://support.plex.tv/articles/201105343-advanced-hidden-server-settings/

11

I was able to recreate the error, Justin Timberlake - Take It From Here just showed the spinner and did not play. I set TranscoderLogLevel=“warning” in /volume1/PlexMediaServer/AppData/Plex Media Server/Preferences.xml.

Let me know if I can do anything else, I’m happy to help.
Plex Media Server Logs_2024-06-04_20-15-34.zip (3.9 MB)

12

I found more songs that will not play Opus streams. Jason Isbell - The Nashville Sound, songs 1 & 2 play fine. Songs 3-10 do not play (get the spinning icon).

Also, I re-ripped the Justin Timberlake album, uploaded to my server, did a ‘Scan Library Files’, and a refresh metadata on the album. The song Take It From Here will still not play when it is Opus.

After re-ripping the Jason Isbell album, songs 1-4 would play, but the rest would not.
Plex Media Server Logs_2024-06-06_12-26-32.zip (4.1 MB)

13

I updated my Plex server to 1.40.3.8555. Justin Timberlake - Take It From Here plays as Opus 128 now.

Jason Isbell - The Nashville Sound, songs 1-3 play fine. Songs 4-10 do not play (get the spinning icon).

14

I updated Plex server to Version 1.40.4.8679. Now all songs play fine as Opus 128 for the album Jason Isbell - The Nashville Sound.

Thank you!

15

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