PlexAPI: We failed to reach a server. Reason: Unauthorized

plexconnect

#1

I upgraded to plex 0.9.11.4 today and now my ATV through PlexConnect can no longer see my PMS.

 

I am unable to find any documentation in the forums.

 

PlexConnect Log:

 

 

00:46:23 PlexAPI: No Response from Plex Media Server

00:46:23 PlexAPI: We failed to reach a server. Reason: Unauthorized

 

I see nothing in the PMS logs.

 

Any help would be greatly appreciated.

 

 


#2

A more detailed issue report would help:

https://github.com/iBaa/PlexConnect/wiki/How-to-report-an-issue


Use the template provided to report the issue in more detail.


#3

As wahlman.j pointed out, we need those details, also as your on 9.11.4 did you enable Plex home?


#4

It was plex home that killed my ATV/plexconnect.


If I could make a suggestion, make a sticky with regards to ATV/PlexConnect no longer workng with 0.9.11.4 due to PlexHome. Disable PlexHome and life will ne restored to good again. I only suggest this as, after you mentioned Plex Home, did I find a single thread about it. Until then, I found nothing that references the problem.


Any ETA for at least a work around with PlexHome enabled?


Thanks!


#5

Wiki?

-> https://github.com/iBaa/PlexConnect/wiki/Features-&-Limitations#plex-home


#6

I have the same problem.

But how can I disable the PlexHome feature in order to get ATV/Plexconnect working again?

I've done "Leave Home" and restarted PMS and Plexconnect but that did not fix it.

Still PlexAPI gives the Unauthorized message.

Thanks

BR


#7

I guess, in PMS you need to delete the other users. Or leave the home. Or something.

Or do some reading over there...

-> https://forums.plex.tv/topic/128879-plex-home/?p=837199

It might just be what you need?


#8

Baa, in logs i see that:
20:20:43 PlexAPI: No Response from Plex Media Server
20:20:43 PlexAPI: We failed to reach a server. Reason: Unauthorized
20:20:43 PlexAPI: Traceback:
Traceback (most recent call last):
File "/share/MD0_DATA/.qpkg/PlexConnect/PlexAPI.py", line 432, in getXMLFromPMS
response = urllib2.urlopen(request, timeout=20)
File "/share/MD0_DATA/.qpkg/Python/lib/python2.7/urllib2.py", line 154, in urlopen
return opener.open(url, data, timeout)
File "/share/MD0_DATA/.qpkg/Python/lib/python2.7/urllib2.py", line 437, in open
response = meth(req, response)
File "/share/MD0_DATA/.qpkg/Python/lib/python2.7/urllib2.py", line 550, in http_response
'http', request, response, code, msg, hdrs)
File "/share/MD0_DATA/.qpkg/Python/lib/python2.7/urllib2.py", line 475, in error
return self._call_chain(*args)
File "/share/MD0_DATA/.qpkg/Python/lib/python2.7/urllib2.py", line 409, in _call_chain
result = func(*args)
File "/share/MD0_DATA/.qpkg/Python/lib/python2.7/urllib2.py", line 558, in http_error_default
raise HTTPError(req.get_full_url(), code, msg, hdrs, fp)
HTTPError: HTTP Error 401: Unauthorized

On ATV3 it shows empty Library section


#9

Of course Plex Home is disabled, IP address of ATV is added to server for allow connection without auth.