PlexAPI: We failed to reach a server. Reason: Unauthorized



I upgraded to plex today and now my ATV through PlexConnect can no longer see my PMS.


I am unable to find any documentation in the forums.


PlexConnect Log:



00:46:23 PlexAPI: No Response from Plex Media Server

00:46:23 PlexAPI: We failed to reach a server. Reason: Unauthorized


I see nothing in the PMS logs.


Any help would be greatly appreciated.




A more detailed issue report would help:

Use the template provided to report the issue in more detail.


As wahlman.j pointed out, we need those details, also as your on 9.11.4 did you enable Plex home?


It was plex home that killed my ATV/plexconnect.

If I could make a suggestion, make a sticky with regards to ATV/PlexConnect no longer workng with due to PlexHome. Disable PlexHome and life will ne restored to good again. I only suggest this as, after you mentioned Plex Home, did I find a single thread about it. Until then, I found nothing that references the problem.

Any ETA for at least a work around with PlexHome enabled?






I have the same problem.

But how can I disable the PlexHome feature in order to get ATV/Plexconnect working again?

I've done "Leave Home" and restarted PMS and Plexconnect but that did not fix it.

Still PlexAPI gives the Unauthorized message.




I guess, in PMS you need to delete the other users. Or leave the home. Or something.

Or do some reading over there...


It might just be what you need?


Baa, in logs i see that:
20:20:43 PlexAPI: No Response from Plex Media Server
20:20:43 PlexAPI: We failed to reach a server. Reason: Unauthorized
20:20:43 PlexAPI: Traceback:
Traceback (most recent call last):
File "/share/MD0_DATA/.qpkg/PlexConnect/", line 432, in getXMLFromPMS
response = urllib2.urlopen(request, timeout=20)
File "/share/MD0_DATA/.qpkg/Python/lib/python2.7/", line 154, in urlopen
return, data, timeout)
File "/share/MD0_DATA/.qpkg/Python/lib/python2.7/", line 437, in open
response = meth(req, response)
File "/share/MD0_DATA/.qpkg/Python/lib/python2.7/", line 550, in http_response
'http', request, response, code, msg, hdrs)
File "/share/MD0_DATA/.qpkg/Python/lib/python2.7/", line 475, in error
return self._call_chain(*args)
File "/share/MD0_DATA/.qpkg/Python/lib/python2.7/", line 409, in _call_chain
result = func(*args)
File "/share/MD0_DATA/.qpkg/Python/lib/python2.7/", line 558, in http_error_default
raise HTTPError(req.get_full_url(), code, msg, hdrs, fp)
HTTPError: HTTP Error 401: Unauthorized

On ATV3 it shows empty Library section


Of course Plex Home is disabled, IP address of ATV is added to server for allow connection without auth.