PlexConnect device authentication issues

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1

I have 2 Apple TVs (3rd generation) that are connected to PMS on a Windows 7 box via PlexConnect (0.4-dev). 

 

Both devices can sign into MyPlex successfully and discover the Plex server but get authentication issues when trying to access the shared libraries. I have restarted the server as well as the Apple TVs and signed in/out on multiple occasions with no luck.

 

If I remove the authenticate on network option I can see all the libraries but I want the specific-per-user setups.

 

Looking back, like an idiot, I went and removed all devices from the Plex setup page that I thought were old and not used anymore. It turns out that 2 of these devices were my ATVs.

 

How do I *add* the devices to Plex so that the devices authenticate correctly? I have deleted the config file for PlexConnect and had a new one recreated but this does not help.

 

Thanks.

2

Log out and back into my plex that will cause them to authenticate again

3

I've tried that without success.

I have revoked the shares and reshared the libraries and I still get "PlexAPI: No Response from Plex Media Server",""PlexAPI: We failed to reach a server. Reason: Unauthorized".

I have logged in as the main user on PlexPass succesfully with the same error.

There is an iOS device showing in the device list though.

4

>>PlexAPI: We failed to reach a server. Reason: Unauthorized

When trying what? What was the aTV request plus the PlexConnect request right before that message?

5 
19:06:04 PlexConnect: started: 19:06:04
19:06:04 PlexConnect: Version: 0.4-dev
19:06:04 PlexConnect: Python: 2.7.3 (default, Apr 10 2012, 23:31:26) [MSC v.1500 32 bit (Intel)]
19:06:04 PlexConnect: Host OS: win32
19:06:04 PlexConnect: IP_self: 192.168.2.160
19:06:04 DNSServer: started: 19:06:04
19:06:04 DNSServer: ***
19:06:04 DNSServer: DNSServer: Serving DNS on 192.168.2.160 port 53.
19:06:04 DNSServer: ***
19:06:04 WebServer: started: 19:06:04
19:06:04 WebServer: ***
19:06:04 WebServer: WebServer: Serving HTTP on 192.168.2.160 port 80.
19:06:04 WebServer: ***
19:06:04 WebServer: started: 19:06:04
19:06:04 WebServer: ***
19:06:04 WebServer: WebServer: Serving HTTPS on 192.168.2.160 port 443.
19:06:04 WebServer: ***
19:06:11 PlexAPI: ***
19:06:11 PlexAPI: looking up Plex Media Server
19:06:11 PlexAPI: ***
19:06:12 PlexAPI: GDM: Servers discovered: 1
19:06:12 PlexAPI: Servers (local+MyPlex): 1
19:06:12 PlexAPI: No Response from Plex Media Server
19:06:12 PlexAPI: We failed to reach a server. Reason: Unauthorized
19:06:15 PlexAPI: No Response from Plex Media Server
19:06:15 PlexAPI: We failed to reach a server. Reason: Unauthorized
19:06:15 PlexAPI: No Response from Plex Media Server
19:06:15 PlexAPI: We failed to reach a server. Reason: Unauthorized
19:06:15 PlexAPI: No Response from Plex Media Server
19:06:15 PlexAPI: We failed to reach a server. Reason: Unauthorized
19:06:44 PlexAPI: MyPlex Sign In successfull
19:06:44 PlexAPI: ***
19:06:44 PlexAPI: looking up Plex Media Server
19:06:44 PlexAPI: ***
19:06:45 PlexAPI: GDM: Servers discovered: 1
19:06:46 PlexAPI: Servers (local+MyPlex): 1
19:06:47 PlexAPI: No Response from Plex Media Server
19:06:47 PlexAPI: We failed to reach a server. Reason: Unauthorized
19:06:58 PlexAPI: No Response from Plex Media Server
19:06:58 PlexAPI: We failed to reach a server. Reason: Unauthorized
19:06:58 PlexAPI: No Response from Plex Media Server
19:06:58 PlexAPI: We failed to reach a server. Reason: Unauthorized
19:06:58 PlexAPI: No Response from Plex Media Server
19:06:58 PlexAPI: We failed to reach a server. Reason: Unauthorized
6 
19:06:04 PlexConnect: started: 19:06:04
19:06:04 PlexConnect: Version: 0.4-dev
19:06:04 PlexConnect: Python: 2.7.3 (default, Apr 10 2012, 23:31:26) [MSC v.1500 32 bit (Intel)]
19:06:04 PlexConnect: Host OS: win32
19:06:04 PlexConnect: IP_self: 192.168.2.160
19:06:04 DNSServer: started: 19:06:04
19:06:04 DNSServer: ***
19:06:04 DNSServer: DNSServer: Serving DNS on 192.168.2.160 port 53.
19:06:04 DNSServer: ***
19:06:04 WebServer: started: 19:06:04
19:06:04 WebServer: ***
19:06:04 WebServer: WebServer: Serving HTTP on 192.168.2.160 port 80.
19:06:04 WebServer: ***
19:06:04 WebServer: started: 19:06:04
19:06:04 WebServer: ***
19:06:04 WebServer: WebServer: Serving HTTPS on 192.168.2.160 port 443.
19:06:04 WebServer: ***
19:06:11 PlexAPI: ***
19:06:11 PlexAPI: looking up Plex Media Server
19:06:11 PlexAPI: ***
19:06:12 PlexAPI: GDM: Servers discovered: 1
19:06:12 PlexAPI: Servers (local+MyPlex): 1
19:06:12 PlexAPI: No Response from Plex Media Server
19:06:12 PlexAPI: We failed to reach a server. Reason: Unauthorized
19:06:15 PlexAPI: No Response from Plex Media Server
19:06:15 PlexAPI: We failed to reach a server. Reason: Unauthorized
19:06:15 PlexAPI: No Response from Plex Media Server
19:06:15 PlexAPI: We failed to reach a server. Reason: Unauthorized
19:06:15 PlexAPI: No Response from Plex Media Server
19:06:15 PlexAPI: We failed to reach a server. Reason: Unauthorized
19:06:44 PlexAPI: MyPlex Sign In successfull
19:06:44 PlexAPI: ***
19:06:44 PlexAPI: looking up Plex Media Server
19:06:44 PlexAPI: ***
19:06:45 PlexAPI: GDM: Servers discovered: 1
19:06:46 PlexAPI: Servers (local+MyPlex): 1
19:06:47 PlexAPI: No Response from Plex Media Server
19:06:47 PlexAPI: We failed to reach a server. Reason: Unauthorized
19:06:58 PlexAPI: No Response from Plex Media Server
19:06:58 PlexAPI: We failed to reach a server. Reason: Unauthorized
19:06:58 PlexAPI: No Response from Plex Media Server
19:06:58 PlexAPI: We failed to reach a server. Reason: Unauthorized
19:06:58 PlexAPI: No Response from Plex Media Server
19:06:58 PlexAPI: We failed to reach a server. Reason: Unauthorized

It's when I sign in and it wants to load the main screen and it's when I switch between Playlists/Library/Channels/Shared Libraries.

Webserver: serving .xml: /PlexConnect.xml
Webserver: serving js/utils.js
Webserver: serving .xml: /library/sections
PlexAPI: No Response from Plex Media Server
PlexAPI: We failed to reach a server. Reason: Unauthorized
7

You have a Plexpass so it might also be worth asking in the "ask a ninja" sub forum as it seems to be a PMS issue from you removing the authorized devices (maybe it keeps a blacklist by eg MAC address that can be edited).

8

I removed the extra users i had made. And that made it work. No more unauthorized...

9

I removed the extra users i had made. And that made it work. No more unauthorized...

Can you explain what you did to make this work?

Thanks

10

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