Plexconnect is only displaying grey boxes instead of artwork

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1

Yes there are few threads regarding this post…i went through all the posts and tried the solutions suggested but could not find a solution.


I even uninstalled the PMS and plexconnect and even did a fresh install and configured it but still I could not get it working.


I am able to see The artwork in plex home theatre but not in my atv3.


Somebody plese help me…

2

Logs?

Settings?

Please read the “read before posting” pinned thread specifically the section on how to report a problem, And provide all the information in the template, especially the log with loglevel = High and settings.cfg, but all information is relevant

3

Sorry drewbie since i wiped evrything out completely i  had to do it again to get the logs..

  • ATV model  3 and firmware version : 6.2 (6698.99.50.31)

  • The DNS server set on the ATV : 192.168.1.36

  • The local IP address of the device that PlexConnect is installed on: 192.168.1.36

  • The device and operating system (including version number) that PlexConnect is installed on: Dell Precision M6600 & Windows 8.1

  • The device and operating system (including version number) that the Plex media server (PMS) is installed on: Dell Precision M6600 & Windows 8.1

  • The Plex media server (PMS) version number you are running : 0.9.9.14.531-7eef8c6

  • The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.1.36

  • The PlexConnect version number: Version 0.4+

  • The contents of your 'Settings.cfg' file :

[PlexConnect]
enable_plexgdm = True
ip_pms = 192.168.178.10
port_pms = 32400
enable_dnsserver = True
port_dnsserver = 53
ip_dnsmaster = 8.8.8.8
prevent_atv_update = True
enable_plexconnect_autodetect = True
ip_plexconnect = 0.0.0.0
hosttointercept = trailers.apple.com
port_webserver = 80
enable_webserver_ssl = True
port_ssl = 443
certfile = ./assets/certificates/trailers.pem
loglevel = Normal
logpath = .
 
As for the High log file due to size constraints i have attached it here.
4

Do you have “Require authentication on local networks” turned on in PMS?

post-51394-0-97255900-1408979333.jpg
post-51394-0-97255900-1408979333.jpg964×519 33.3 KB


If so then try either turning it off or go to the ATV and in PlexConnect’s settings sign into myPlex.

5

Roidy,

It was turned off by default and as you suggested I signed into myplex on my atv but still no improvement.


I forgot to mention that I am not able to play the media as well. I am getting “An error occurred loading this content”.

6 
19:14:35 PlexAPI: ***
19:14:35 PlexAPI: looking up Plex Media Server
19:14:35 PlexAPI: ***
19:14:35 PlexAPI: Sending discovery message: M-SEARCH * HTTP/1.0
19:14:35 PlexAPI: Received data from ('169.254.246.241', 32414)

Your PMS shows up under a very weird address. Is this LAN vs WiFi?

You could set "enable_plexgdm = False" and specify the other IP in ip_pms = ...

Would be nicer to be able to trust that GDM, though.

7

The PMS machine and the ATV are connected to the home Wifi network.

Is that what you are asking about ?

And I did try changing it to False but the atv showed the library as empty.

8

...according to your setup data, PMS/PlexConnect are running on same machine:

>> The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.1.36

Your aTV is in the same address range: 192.168.1.45

But the log shows your PMS with a different IP - I have no explanation for "why", but it seems to happen with Win8.

When testing, did you set "ip_pms = 192.168.1.35" as well?

9

Yea you mean " 192.168.1.36 " right?

I did that too… but still doesn’t work. I’ve tried to do a clean setup twice but both the times same result.

10

>>Yea you mean " 192.168.1.36 " right?

I guess...

Are you able to access your PMS from another device - like mobile phone or something?

Is you firewall restricting access to PMS, ports 32400 (plus others)?

It definitely looks like aTV is fine talking to PlexConnect, but the pictures/videos are directly requested from PMS.

Try accessing "192.168.1.36:32400" from a browser on another computer/phone. Does that work? Will "169.254.246.241:32400" give the same results?

11

Yea I tried accessing from the plex android app. It discovered the PMS and it worked flawlessly.

12

Does it show the IP addr used?

13

Yes at first I let the app discover the server automatically and then I disabled it and manually searched entered the ip. It still worked.

14

After a few tries for one last time before wiping out my OS and doing it from scratch. I again tried it and after setting the plexgdm to false and changing the ip manually, I got it working!!


Thanks a lot guys…

15

Glad you did... have fun!

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