No artwork - can't play media

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1

  • Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software): AppleTV3, Firmware 6.0(6646.65) IOS 7.0.2(11A502) 

  • The DNS server set on the ATV (found under the ATV settings > general > network > DNS): 192.168.1.5

  • The local IP address of the device that PlexConnect is installed on: 192.168.1.5

  • The device and operating system (including version number) that PlexConnect is installed on: PC, Windows 7 Ultimate x64

  • The device and operating system (including version number) that the Plex media server (PMS) is installed on: Same machine as PlexConnect

  • The Plex media server (PMS) version number you are running (do not put 'latest'): 2.2.8

  • The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.1.5

  • The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any non-standard setup e.g. Plexify or a fork. 11/6/2014 1:55 PM - Standard PlexConnect

  • The contents of your 'Settings.cfg' file (this is created at first clean shutdown of PlexConnect, using CTR+c)

[PlexConnect]
enable_plexgdm = True
ip_pms = 192.168.1.5
port_pms = 32400
enable_dnsserver = True
port_dnsserver = 53
ip_dnsmaster = 8.8.8.8
prevent_atv_update = True
enable_plexconnect_autodetect = True
ip_plexconnect = 0.0.0.0
hosttointercept = trailers.apple.com
port_webserver = 80
enable_webserver_ssl = True
port_ssl = 443
certfile = ./assets/certificates/trailers.pem
loglevel = High
logpath = .
 

  • A detailed description of the issue (the clearer you can make this the better):

PlexConnect.log is attached.

I'm trying to use PlexConnect for the first time.  I keep getting "Accessing Trailers" when I try to play media.  It's seeing my libraries and media but isn't displaying my artwork, and when I try to play a media file I get the "Accessing Trailers" screen but it never does anything.

 

I've completely shut off my Windows Firewall, no difference.

I've tried enable_plexgdm = False and enable_plexconnect_autodetect = False

I've rebooted the ATV and PC.

Python 2.7.8

 

Any help greatly welcomed and appreciated.

2

Last time I saw that I needed to reboot the aTV and then everything was ok

3

Your PMS is being automatically identified as 192.168.56.1

Are you running a VPN or something like VMWare?

EDIT: The issue is because the devices are being see on different subnets to each other , which messes up the PMS authentication on artwork etc. This is why is ask the question about using a VPN etc..

4

Tried rebooting (several times, actually), didn't help.  I'm not running any VPN software, VMWare, etc.  Could something else be causing the subnet issue?  I have that port forwarded on my router to allow Plex through, I wouldn't think that would have anything to do with it, would it?  I enabled UPnP on the router and refreshed PMS, we'll see if that helps the AppleTV when I get home tonight.

Could I configure PMS to use a different IP?  PMS is running on the same machine as PlexConnect. (192.168.1.5)  

5

You are running something that is confusing the PMS auto detection.

You can manually override it by changing the following in PlexConnect’s settings.cfg:


enable_plexgdm = True

ip_pms = 192.168.1.5

port_pms = 32400


Make sure you change the True to False (note the capitals).

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