PlexConnect frequently stuck on "Accessing Trailers" and library menu art missing

[Xax]

Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software): Apple TV 2 [6.2.1]

 

The DNS server set on the ATV (found under the ATV settings > general > network > DNS): 192.168.1.19

 

The local IP address of the device that PlexConnect is installed on: 192.168.1.19

 

The device and operating system (including version number) that PlexConnect is installed on: PC Windows 8 x64 [6.3.9600]

 

The device and operating system (including version number) that the Plex media server (PMS) is installed on: PC Windows 8 x64 [6.3.9600] (the same PC)

 

The Plex media server (PMS) version number you are running (do not put 'latest'): 0.9.11.4.739-a4e710f

 

The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.1.19

 

The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any non-standard setup e.g. Plexify or a fork.: 0.5-dev

 

The contents of your 'Settings.cfg' file (this is created at first clean shutdown of PlexConnect, using CTR+c):

[PlexConnect]

enable_plexgdm = True

ip_pms = 192.168.178.10

port_pms = 32400

enable_dnsserver = True

port_dnsserver = 53

ip_dnsmaster = 8.8.8.8

prevent_atv_update = True

enable_plexconnect_autodetect = True

ip_plexconnect = 0.0.0.0

hosttointercept = trailers.apple.com

port_webserver = 80

enable_webserver_ssl = True

port_ssl = 443

certfile = ./assets/certificates/trailers.pem

loglevel = Normal

logpath = .

 

Detail on the media file if it is an issue related to playing a media file (in order to get the necessary information on a particular media file go into the Plex web interface, select the video file, when it brings up the page for the media file click on the "i" information button on the left hand side, it will then bring up a "media info" box, click on the "View XML" button, it will then open a browser window with the relevant information, copy this to http://www.pastebin.comand use the pastebin link to post the details; posting the information directly in the forum may mess up the formatting and generally takes up a lot of space): no specific video file

 

A detailed description of the issue (the clearer you can make this the better):

1) At various points, PlexConnect will get stuck on "Accessing Trailers" and not move on. The usually happens when launching Trailers or when selecting a show/movie to watch from the library menu. In the PlexConnect.log file attached, it got stuck when launching Trailers; I waited 5 minutes before aborting and shutting down PlexConnect.

2) When browsing libraries, show/movie menu art doesn't display; only grey rectangles.

- These problems both popped up about a week ago; before that, things seemed to be working fine.

- Rebooting my PC and Apple TV 2 doesn't fix the issue.

 

Ensure you post your 'PlexConnect.log' file to pastebin and post the link ('PlexConnect.log' is located in your PlexConnect folder): http://pastebin.com/tbYeb6cf

[mschlotz]

You are running PMS on 192.168.1.19. Are you also running plexconnect on the same machine? If so then refer to your setting.cfg, ip_pms= do not match, also ip_plexconnect= do not match either.  Believe both should be set to 192.168.1.19.

If you can dedicate an ip address to the machine running the server+plexconnect this can simplify things in that you can then punch in that address in settings.cfg. If dedicated, turn enable_plexgdm = FALSE and enable_plexconnect_autodetect = FALSE.  This eliminates the searching for the PMS and Plexconnect.   

[drewbie]

You are running PMS on 192.168.1.19. Are you also running plexconnect on the same machine? If so then refer to your setting.cfg, ip_pms= do not match, also ip_plexconnect= do not match either.  Believe both should be set to 192.168.1.19.

If you can dedicate an ip address to the machine running the server+plexconnect this can simplify things in that you can then punch in that address in settings.cfg. If dedicated, turn enable_plexgdm = FALSE and enable_plexconnect_autodetect = FALSE.  This eliminates the searching for the PMS and Plexconnect.   

Because enable_plexconnect_autodetect = True & enable_plexgdm = True then neither ip_pms or ip_plexconnect are used, the values here are just the defaults.

But because artwork is not being displayed, it is worth trying to set ip_pms = 192.168.1.19 and _plexgdm = FALSE so that If the machine has multiple IP's (Via VPN, mutiple NIC's etc) then Plexconnect alreasy talks to PMS on the same IP address

[Xax]

Because enable_plexconnect_autodetect = True & enable_plexgdm = True then neither ip_pms or ip_plexconnect are used, the values here are just the defaults.

But because artwork is not being displayed, it is worth trying to set ip_pms = 192.168.1.19 and _plexgdm = FALSE so that If the machine has multiple IP's (Via VPN, mutiple NIC's etc) then Plexconnect alreasy talks to PMS on the same IP address

Thank you for your suggestion. I gave it a shot, but unfortunately the issues persist.

[drewbie]

Well there is something wrong with your network setup in the PMor somewhere arms your pMS is replying with ip 192.168.56.1 a very different subnet to the 192.168.1.33 your ATV is on.


When you made the settings.cfg changes above did you restart Plexconnect?

[Xax]

I can't imagine what would've changed, why, or how to go about fixing it. I did restart PlexConnect, and have tried restarting my PC as well. Very odd.

[wahlman.j]

You could always downgrade to iOS 5.3 jailbreak and install PlexConnect directly upon your aTV2 Post 355. This would make your aTV2 portable as well (e.g. vacations). Only downfall is custom Pil / Pillow themes are not possible with the jailbroken iOS 5.3 only iOS 6.x+.

[drewbie]

Are you running a VPN or similar?

[Xax]

Are you running a VPN or similar?

I do subscribe to a VPN service, which my router is configured to connect to. I've been using that setup prior to this problem with PlexConnect, however.

[johnnyspire]

I was able to get mine working by adding my local subnet and mask (10.0.1.0/24) to “List of IP addresses and networks that are allowed without auth” and restarting PlexConnect. I also hardcoded my ip_pms, but I’m not sure that helped.