PlexConnect no longer working, no thumbnails visible, can not watch any videos

Dev Community Apps & Creations
1

Everything was working fine until a few days ago and now whenever I open plexconnect I do not see any thumbnails for any of the shows or movies and I can not get anything to play. It just stays on Accessing Trailers. I reinstalled plexconnect from the master repository, reinstalled plex, rebooted my computer and my apple tv (both from settings and by pulling the plug) but it is still doing this. I haven't changed anything on the network at all either. Log file for plexconnect (high loglevel) and plex (VERBOSE loglevel) after shuttng them both down, restarting  plex then plexconnect, then rebooting apple tv and trying to access a show are attached.

 

Any help would be greatly appreciated!!!

2

Can you play your media using PlexWeb ?

3

Yes. Media plays fine from plex web, plex app on iPad and PS3 plex app.

4

Just saw the post about what other information to submit. Sorry here it is:

 

ATV model: ATV 3, Firmware 6.1(6698.99.16) Model MD199LL/A, TV resolution 1080p - 60 Hz, US

The DNS server set on the ATV (found under the ATV settings > general > network > DNS): 192.168.1.183

The local IP address of the device that PlexConnect is installed on: 192.168.1.183

The device and operating system (including version number) that PlexConnect is installed on: Windows 8.1 Pro

The device and operating system (including version number) that the Plex media server (PMS) is installed on: Same PC

The Plex media server (PMS) version number you are running (do not put 'latest'): Version 0.9.11.17 <-- was recently updated.

The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.1.183

The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any non-standard setup e.g. Plexify or a fork.: 0.5-dev downloaded 4/8/15 10:41 PM EST

The contents of your 'Settings.cfg' file (this is created at first clean shutdown of PlexConnect, using CTR+c):

 

[PlexConnect]
enable_plexgdm = True
ip_pms = 192.168.178.10
port_pms = 32400
enable_dnsserver = True
port_dnsserver = 53
ip_dnsmaster = 192.168.1.1
prevent_atv_update = True
enable_plexconnect_autodetect = True
ip_plexconnect = 0.0.0.0
hosttointercept = trailers.apple.com
port_webserver = 80
enable_webserver_ssl = True
port_ssl = 443
certfile = ./assets/certificates/trailers.pem
allow_gzip_atv = False
allow_gzip_pmslocal = False
allow_gzip_pmsremote = True
loglevel = High
logpath = .
5

This is strange... log stops with and "onGenerate" dump. Typically, it should send this request over to PlexConnect. Maybe it is, but we are unable to update the log accordingly?

This reminds me on the PIL issue on Synology, where Python freaked out and throw a low level processor exception.

Can you try to run PlexConnect in a terminal and read the output there? You might find additional hints showing "traceback" or "exception" there... please check and report back.

6

Something is off with your PMS address, in your information post you list it as:- 

The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.1.183

However in your logs it's:- 

PMS(192.168.56.1:32400)

Is GDM returning the wrong address? Or have you listed the wrong address in your information? Try turning GDM off in settings.cfg and manually set your PMS ip address:-

[PlexConnect]
enable_plexgdm = False
ip_pms = 192.168.1.183 or 192.168.56.1 - Which ever address is actually correct
 

7

Something is off with your PMS address, in your information post you list it as:- 

The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.1.183

However in your logs it's:- 

PMS(192.168.56.1:32400)

Is GDM returning the wrong address? Or have you listed the wrong address in your information? Try turning GDM off in settings.cfg and manually set your PMS ip address:-

[PlexConnect]
enable_plexgdm = False
ip_pms = 192.168.1.183 or 192.168.56.1 - Which ever address is actually correct
 

So I double checked and the IP address is definitely 192.168.1.183. There is no 192.168.56.1 on the network. Everything is connected to the same router which is provisioned to hand out DNS from 192.168.1.100 to 192.168.1.255.

I turned GDM off but left ip_pms = 192.168.178.10 which is also not on the network but everything started working.That makes no sense to me, anyone know what might be going on?

While it is working now it is still quite buggy about 50% of the time it doesn't find the PMS and I have to go in and go to the plex.tv web client, go to settings and make sure that remote access is able to access the server remotely under settings (with show advanced clicked). I never had any problems until this week and haven't changed anything on the network other than updating the PMS.

8

Actually I checked and I think I may have found the source of the problem. I have recently installed Oracle VirtualBox on the computer that has PMS and plexconnect on it. The Ethernet bridge adapter that was installed by Virtualbox is assigned 192168.56.1. Why is Plex GDM returning this as the PMS address?

9

Umm..... good old VirtualBox, networking on that use to give me no end of trouble as well :(

I would try changing ip_pms to your real PMS ip address, I think the default value of 192.168.178.10 was the value of Baa's PMS when PlexConnect was first created, why it never got removed I don't know :(

10

While I don't use a virtualbox, my connection problems vanished as soon as I setup dedicated ip addresses for the machine running PMS & Plexconnect and the AppleTv.  

Of course this required disabling the GDM and punching in those dedicated ip's.  No more hunting, it all just works!  :P