Plex not showing thumbnails or playing content (atv3 + windows)

Dev Community Apps & Creations
1

Recently i built this HTPC and i cant get plex to work correctly. The PMS on my computer works fine, but when i go to my apple tv it doesnt want to work. It will display the sections and what not but no thumbnails or content will load on it. It sits at at the spinning thing "Accessing trailer" when i try to load a section. I see the python script having lines written when i boot up trailers if that is any indicator. 

 

  • Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software): ATV3 7.2(7512)
  • The DNS server set on the ATV (found under the ATV settings > general > network > DNS): 192.168.1.50
  • The local IP address of the device that PlexConnect is installed on: 192.168.1.50
  • The device and operating system (including version number) that PlexConnect is installed on: Windows 8.1 pro
  • The device and operating system (including version number) that the Plex media server (PMS) is installed on: Same windows 8.1 pro machine
  • The Plex media server (PMS) version number you are running: Version 0.9.11.16 
  • The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.1.50
  • The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any non-standard setup e.g. Plexify or a fork. Re downloaded today from https://github.com/iBaa/PlexConnect

 

  • Settings-[PlexConnect]

    enable_plexgdm = True
    ip_pms = 192.168.178.10
    port_pms = 32400
    enable_dnsserver = True
    port_dnsserver = 53
    ip_dnsmaster = 8.8.8.8
    prevent_atv_update = True
    enable_plexconnect_autodetect = True
    ip_plexconnect = 0.0.0.0
    hosttointercept = trailers.apple.com
    port_webserver = 80
    enable_webserver_ssl = True
    port_ssl = 443
    certfile = ./assets/certificates/trailers.pem
    allow_gzip_atv = False
    allow_gzip_pmslocal = False
    allow_gzip_pmsremote = True
    loglevel = High
    logpath = .
     
  • log attached. (too big to put on pastebin
2

Since PlexConnect loads on the aTV partially you likely have an issue with your PMS settings or something is blocking PMS being able to serve everything properly to your aTV. Windows firewall or other program you can think of blocking it?

3

Since PlexConnect loads on the aTV partially you likely have an issue with your PMS settings or something is blocking PMS being able to serve everything properly to your aTV. Windows firewall or other program you can think of blocking it?

The weird part is... it will work when i reboot both at the same time.. But thats rather annoying and shouldn't be as so. 

When i wake up my computer and try it, it doesn't work and i get the erros as described above (ie requires restart of both). I will take a look at the firewall and or any other things that could be blocking it. I would just assume that it would never work if that were the case? Is my logic correct?

4

PlexConnect finds your PMS at 192.168.56.1:32400.

This address is in a different subnet to your aTV - 192.168.1.8.

Most probably PMS is refusing to serve content across subnet boundary, i.e. to aTV.

- understand why there are two subnets: Cable, Wifi?

- option: disable GDM, specify the "real" PMS address in your 192.168.1-subnet

5

All devices are hardwired to the network. Im pretty sure i have defined my IP of the PMS machine as 50... i have to go home and check. Its just weird it works after a restart (that throws all my theories off) 

and im not sure what you mean by "specify the "real" PMS address in your 192.168.1-subnet"

NOTE: im new to this and learning as i go

6

PlexConnect finds your PMS at 192.168.56.1:32400.

This address is in a different subnet to your aTV - 192.168.1.8.

Most probably PMS is refusing to serve content across subnet boundary, i.e. to aTV.

- understand why there are two subnets: Cable, Wifi?

- option: disable GDM, specify the "real" PMS address in your 192.168.1-subnet

So what i discovered last night is that once i restart the computer, the IP of PMS is correct as i had stated above (ending in 50). Once i turn the machine to sleep and it wakes back up, the IP of the PMS changes (to one in a different subnet) 

7

I've been experiencing this issue too (for the past week or so) although my setup is that PlexConnect and PMS are on a Synology NAS. There's only an issue when the aTV sleeps, and if I return to the home screen, I can see that the thumbnails there (at the top, for latest movies or whatever Apple is pushing) are also missing. Further, I am unable to play anything in PlexConnect when this happens- I just get a spinner.  Both of these issues go away if I reboot the aTV.

I am going to try disabling the screensaver and see if that helps, as I did notice there were some issues loading photos.

The only other thing I can think of is that it stopped working correctly around the time I set up 2-factor authentication on my Apple account.