PLEXCONNEct stop working after a few mins

so i suceed running it and it started make me trouble.

 

icons gone, and more things.

 

anyway, i'm using the mac app posted in here. so it's worked (navi-x channel stopped working since i changed the playlist address to my own (trailers unavailable and things like that ..)).

i tried open an episode, it just loaded and loaded so i went to the channels, then came back to the tv shows and tv shows keeps loading ..

quitted trailers and when trying to come back trailers loading and loading and in the end of course trailers is unavailable ..

the internet works but pretty slow ..

please help me (with navi-x too will be even better)

thanks ! 

In order to help we really need some very specific information; this information is detailed in the 'how to report an issue' link in the 'Please read before posting' thread.

The direct link is:  https://github.com/iBaa/PlexConnect/wiki/How-to-report-an-issue

 

PS screenshots of cmd.exe are not necessarily helpful and not what we are looking for. If you are having issues copying and pasting the window for other times you can right click the window title, select all and then copy ;)

ok here:

  • Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software):3

  • The DNS server set on the ATV (found under the ATV settings > general > network > DNS):192.168.1.16

  • The device and operating system (including version number) that PlexConnect is installed on:mac os x 10.8.4

  • The local IP address of the device that PlexConnect is installed on:192.168.1.16

  • The device and operating system (including version number) that the Plex media server (PMS) is installed on:imac os x 10.8.4

  • The Plex media server (PMS) version number you are running (**do not put 'latest'**):0.9.7.28 

  • The local IP address of the device that the Plex media server (PMS) is installed on:192.168.1.16

  • The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any testing branch e.g. the Elan/PlexInc one. the mac app .. 27.6.2013

  • The content of your 'Settings.cfg' file (if you do not have this file you are running an old version, please update):

  • [PlexConnect]

    port_pms = 32400

    enable_plexgdm = True

    ip_dnsmaster = 8.8.8.8

    ip_webserver = 0.0.0.0

    loglevel = Normal

    enable_dnsserver = True

    ip_pms = 192.168.178.10

    port_webserver = 80

     

  • Detail on the media file if it is an issue related to playing a media file (in order to get the necessary information on a particular media file go into the Plex web interface, select the video file, when it brings up the page for the media file click on the "i" information button on the left hand side, it will then bring up a "media info" box, click on the "View XML" button, it will then open a browser window with the relevant information, copy this to http://www.pastebin.com and use the pastebin link to post the details; posting the information directly in the forum may mess up the formatting and generally takes up a lot of space):trailers not even working. :(

  • detailed description of the issue (the clearer you can make this the better):in the main post .. and it's weird, the channels won't load but content from home sharing is working.

  • Ensure you post your 'PlexConnect.log' file to pastebin and post the link ('PlexConnect.log' is located in your PlexConnect folder). If possible, follow these steps to create a "more detailed fresh" one:

    • in 'Settings.cfg', set loglevel to "High"
    • restart PlexConnect
    • repeat the issue
    • close PlexConnect and post log.
    • in 'Settings.cfg', set the loglevel back to "Normal"
    • im from the mac app, can i get a log from there ?

another update:i can see in the music the dongs and the detailes but when trying play them it's just loading.

all other channels (except computers) keep loading till the "channel i just open" not available at this time" error

PLEASE HELP ! 

I still have no idea of what your issue is.

Please start again and try and communicate more clearly what is wrong - remember we cannot see your screen.

Also you missed out what ATV firmware you are running

I still have no idea of what your issue is.

Please start again and try and communicate more clearly what is wrong - remember we cannot see your screen.

Also you missed out what ATV firmware you are running

5.3

everything just stopped working after i chose an episode and it just loaded and loaded so i quitted the episode and when trying gointo other apps it just loading (all the channels except music and computers) 

anyone ?


  • Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software):3, 5,3

  • The DNS server set on the ATV (found under the ATV settings > general > network > DNS):192.168.1.16

  • The device and operating system (including version number) that PlexConnect is installed on:mac os x 10.8.4

  • The local IP address of the device that PlexConnect is installed on:192.168.1.16

  • The device and operating system (including version number) that the Plex media server (PMS) is installed on:imac os x 10.8.4

  • The Plex media server (PMS) version number you are running (**do not put 'latest'**):0.9.7.28 

  • The local IP address of the device that the Plex media server (PMS) is installed on:192.168.1.16

  • The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any testing branch e.g. the Elan/PlexInc one. the mac app .. 27.6.2013

  • The content of your 'Settings.cfg' file (if you do not have this file you are running an old version, please update):

  • [PlexConnect]

    port_pms = 32400

    enable_plexgdm = True

    ip_dnsmaster = 8.8.8.8

    ip_webserver = 0.0.0.0

    loglevel = Normal

    enable_dnsserver = True

    ip_pms = 192.168.178.10

    port_webserver = 80

     

  • Detail on the media file if it is an issue related to playing a media file (in order to get the necessary information on a particular media file go into the Plex web interface, select the video file, when it brings up the page for the media file click on the "i" information button on the left hand side, it will then bring up a "media info" box, click on the "View XML" button, it will then open a browser window with the relevant information, copy this to http://www.pastebin.com and use the pastebin link to post the details; posting the information directly in the forum may mess up the formatting and generally takes up a lot of space):trailers not even working.  :(

  • detailed description of the issue (the clearer you can make this the better):after turning plexconnect mac app and plex media server everthing is great but after a few mins it just keep loading everything i try to load, the trailers app, the movies, anything. for example, i restarted plexconnect, it worked, i chose and episode (it just loaded very fast, i have a great internet) and when it over and it should have come back to the episodes menu or the episode screen it just kept loading trailers .. in any other app too .. it's like it's losing the connection after a few mins. why ?

  • and in navi-x channel since i changed the playlists address to my playlist when going in it just says trailers no available. 

  • Ensure you post your 'PlexConnect.log' file to pastebin and post the link ('PlexConnect.log' is located in your PlexConnect folder). If possible, follow these steps to create a "more detailed fresh" one:

    • in 'Settings.cfg', set loglevel to "High"
    • restart PlexConnect
    • repeat the issue
    • close PlexConnect and post log.
    • in 'Settings.cfg', set the loglevel back to "Normal"
    • im from the mac app, can i get a log from there ?

thanks you so much for any help !

NORMAL post here:

http://forums.plexapp.com/index.php/topic/72829-plexconnect-stop-working-after-a-few-mins/

please help me guys !

I have merged the 2 separate threads you have created for the SAME issue.

Next time I will just delete them both!


The reason why you do not have more replies is because the issue is unclear, e.g. are you talking about an issue with a channel or with e.g. a MP4 local file?

Also you are running a wrapped version of PlexConnect (not supported) and you do not appear to have tested to see if you have the same issue running the straight source code.

Also if it is a channel issue, channels are not yet full supported.

I have merged the 2 separate threads you have created for the SAME issue.
Next time I will just delete them both!

The reason why you do not have more replies is because the issue is unclear, e.g. are you talking about an issue with a channel or with e.g. a MP4 local file?

ok so till everything else perfect will leave navi-x and other things.

thanks ..

ok so plexconnect works and i can load videos and everything's ok but after a few mins for every action i do i get loading trailers and after that trailers unavailable.

thanks

Also you are running a wrapped version of PlexConnect (not supported) and you do not appear to have tested to see if you have the same issue running the straight source code.
Also if it is a channel issue, channels are not yet full supported.

i checked and the problem is in both of them ..

so you know what i'm running now from the source normally in terminal .. i'll tell you if it drops again.

anyway, i heard hear theres a way to make a script that will always run so i don't need the terminal

how can i do that ?

thank you so much !

i think the source code is more updated cause the ui is better

thanks !

ok everything is ok till now.

but i foung a very weird problem with subtitles in hebrew (maybe in more languages, it's the only one i checked).

when the audio is aac and i'm choosing the heb subtitle (it's recorgnizes it's heb) there is no subtitle. when the audio is mp3 and choosing heb subtitle the subtitle is ok.

in both cases sound is great

what can i do?

thanks

i'm trying to understand-what is transcode ?

ok everything is ok till now.
but i foung a very weird problem with subtitles in hebrew (maybe in more languages, it's the only one i checked).
when the audio is aac and i'm choosing the heb subtitle (it's recorgnizes it's heb) there is no subtitle. when the audio is mp3 and choosing heb subtitle the subtitle is ok.
in both cases sound is great
what can i do?
thanks


Is this for the exact same file or different ones?

Is this for the exact same file or different ones?

all the files in aac audio.

i don't know what is transcode and what it does (and i would love you to tell me) but i turned it on in the settings and subtitles work :)

and from the terminal it works without dropping !

so one more question:

i read there's a way to make a script that will always run so i don't need terminal.

how can i do this ?

thanks !

See the “AppleScript” thread.

It is unsupported but we are looking to do something similar officially.

See the "AppleScript" thread.
It is unsupported but we are looking to do something similar officially.

Ok and what is transcode ?