PlexConnect very slow since few days

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1

Hi,

 

Since few days, using Plex from my ATV is a pain, it takes long time (almost a minute) to enter every menu and to start/navigate every media. Few days ago, it was working perfectly.

I have updated my plexConnect with latest version from git, my ATV is using gigabit wires, and running tests with Plex Home Theatre shows that the PMS (0.9.8.9) is not the origin of the issue.

 

Another question concerns Transcoding. Whatever option I choose, it seems always transcoding. "top" on the server shows high CPU usage by Plex New Transcoder, even when DirectPlay is enabled. Any idea why?

 

Thank you.

2

I noticed the same thing a couple of days ago after I updated plexconnect.  I've reverted back to an older version from about three weeks ago and it works fine.  Something must have been changed in the past couple weeks that has caused the load times between pages to greatly increase.

3

junebuzz, do you know what commit you are using that is working fine?

4

Having the same issue here.... how do you revert back to older version of plexconnect - I am running Ubuntu? 

5

Reverted up to sept 24th, same behavior. Maybe Apple changed something?

You can try to revert using: 

git reset --soft 0f08d8a05e61d38d8a8437b3d588bfb900c4ab52
6

from the plexconnect directory I take it? 

7

Don't know if that did anything or not how do I know? 

alancarslaw@PlexMediaCenter:~/Library/Application Support/PlexConnect$ git reset --soft 0f08d8a05e61d38d8a8437b3d588bfb900c4ab52

alancarslaw@PlexMediaCenter:~/Library/Application Support/PlexConnect$

8

from the plexconnect directory I take it? 

Yes. You have to cd to the plexconnect directory (like in AlanCarslaw post above) and then execute the command.

9

Reverted back to sept 24th, still same issue very slow getting accessing trailers on every menu I select - any idea's anyone? 

10

I had a very similar issue to what you are describing (loading times were over a minute) and it turned out the Plex database needed to be optimized.
To do this, go to your Plex/Web main page and at the top select More > Empty Trash, and then select More > Optimize. My loading times are now around 5 seconds or less.

I found the solution in this thread: http://forums.plexapp.com/index.php/topic/77990-latest-0984-is-slow-to-load-on-deck/

11

Reverted back to sept 24th, still same issue very slow getting accessing trailers on every menu I select - any idea's anyone?

Same here.

I had a very similar issue to what you are describing (loading times were over a minute) and it turned out the Plex database needed to be optimized.
To do this, go to your Plex/Web main page and at the top select More > Empty Trash, and then select More > Optimize. My loading times are now around 5 seconds or less.

I found the solution in this thread: http://forums.plexapp.com/index.php/topic/77990-latest-0984-is-slow-to-load-on-deck/

I'll try tomorrow. But no issue with other clients (iOS and PHT).


 

12

The last cpl of weeks have seen some very experimental code, try grabbing v0.2:

https://github.com/iBaa/PlexConnect/releases/tag/v0.2

13

Same here.
I'll try tomorrow. But no issue with other clients (iOS and PHT).

Tested this morning. Same issues.

The last cpl of weeks have seen some very experimental code, try grabbing v0.2:

https://github.com/iBaa/PlexConnect/releases/tag/v0.2

I'll try later. Thanks.

14

I had the same problem as well.

The solution for me was:

Under settings in PlexConnect on ATV, there is an option "Sign out from MyPlex" or something like that, so i press there, and after that it´s work great, it´s working after i login again to.

Found in this thread: http://forums.plexapp.com/index.php/topic/83377-plexconnect-slowed-down-after-commit-196f442/

15

Thanks Mark that appears to have resolved my issue as well 

16

I had the same problem as well.

The solution for me was:

Under settings in PlexConnect on ATV, there is an option "Sign out from MyPlex" or something like that, so i press there, and after that it´s work great, it´s working after i login again to.

Found in this thread: http://forums.plexapp.com/index.php/topic/83377-plexconnect-slowed-down-after-commit-196f442/

Thanks for the tip markfloyd, this addressed the slowness I was experiencing.

17

Having the same problem. Loggin out of MyPlex helps, but if I login again the problem/slowness comes back..

18

If I am signed into the ATV with the same myplex user name that my local PMS is using then speed is fine.

Sign in under a myplex user name that  I have 'shared' my library with and the 'slowness' returns?

Does this mean that shared myplex users are being forced to connect through the 'internet' rather than picking up that the PMS is in fact locally based?

19

Ah, I'm also logged in with a "shared" user. Will try my "local" user tonight... Probably the same as above :)

20

Ok, guys. Here is the deal:

Hitting a PMS with an invalid accesstoken seems to slow down the response enormously.

- We did that when PlexConnect wrongly assumed you were logged in as "*". My fault, it was an default a couple of weeks ago, might have gotten in into your ATVSettings.cfg and survived there. This is, where either signing out or deleting the faulty cfg file helped.

- Some of you seem to do it today, by signing in and trying to access another one's PMS. PlexConnect is technically not up to that task yet - it doesn't pick the right access token for the foreign server, it just "assumes" your ID/token will do the trick. With the latest modifications to the server handling, we have the foundation to fix this...

Bottomline: you are using the current version of PlexConnect somewhat out of it's specs. :-D