That’s probably unrelated.
Remote access does a status test when you open the page or enable the feature – Plex will show a green status / success message while it’s performing this check.
With that in mind, it’s fair to assume your remote access isn’t working – at all.
Did you already have a look at the related troubleshooting support article?
https://support.plex.tv/articles/200931138-troubleshooting-remote-access/
There’s also a guide with some more details on how to troubleshoot remote access issues (there’s a lot of players / moving parts that can get in the way).
