If you can’t afford the PlexPass then don’t whinge, you can still use Plex.
Be aware that some of the PlexPass only ‘features’ don’t work, don’t exist anymore or are still in alpha/beta form and not ready for technically limited users - so you are not really missing a lot at the moment, the only thing you may have to do is pay for certain official mobile or set top box clients, which you are probably happy to do as a one off payment through the various ‘app stores’.
Regards
@jungwirth said:
Given there is no support, there is no support level, and there is no agreement. It’s all well and good to offer the subscription service as an extra, but without support it will fail to reassure many prospective customers.
Perhaps… but apparently not the vast majority. $150 lifetime is cheap, even for just updates and some extras. Most companies I know would change you at least hundreds if not thousands of dollars per year to have some kind of limited forum, email or phone support. Or is that what you’re looking for? Maybe Plex should have a $300/yr. support contract you could purchase? Might be interesting…
@jungwirth said:
It’s always going to be a confusing model, every ninja and staff member should just accept that.
The server is free, but you can pay Plex Pass and get additional features. Or not.
But at no point is there any “official” support. Free forum support isn’t official support, no matter how helpful the ninjas are.
The forums is Plex’s “Official” support. It may not be your desired method of support, but it is the most effective way to solve issues with Plex. We understand some people do prefer live one-on-one interaction, but that is not something Plex can provide at this time. Additionally, many issues require investigating logs, reproducing issues, discussing with devs, most of which cannot be done live.
Also, the reason Plex has chosen to use the forums is so that any solutions that are found are public and can be seen by others so that hopefully, if they have the same issue, it can be solved for everyone at the same time.
@igogi said:
IMHO I’m also prefere to use lifetime licenses but in this case I’m ready to pay 50-70$ maximum.
Plex understands that not everyone will see the same value in the Plex Pass, which is why most of Plex is free to use. Also keep in mind that a Lifetime Plex Pass is tied to your account, not a device. There is nothing that can break and would cause you to lose your subscription. As long as Plex is around (hopefully for the next 100+ years), your subscription will still be good. That’s $1.50 per year.
Software costs money. It’s costs to run this company, development etc. $150 for lifetime access is not expensive.
I can’t believe a thread like this gets 23 comments but actual questions get ignored.
Not quite sure what’s to discuss about this.
You don’t have to purchase the lifetime membership, there’s still the monthly and yearly purchases that can be done, or even just the standard Plex without the Pass. The prices themselves come out to about $3.33 per month if you are using the yearly rate as a base and then it is $5 for the standard Per-Month rate, so Lifetime pays off after 45 and 30 months, respectively.
I did purchase the lifetime and this was right after the price increase (just missed the original price unfortunately), but typically, most companies don’t even offer lifetime memberships anymore because, in the long-run, they lose potential revenue over them. I honestly wouldn’t be surprised if one day Plex announces that lifetime is no longer available for new customers.
As for support, it typically varies based on the size of the company, as far as I can tell, they aren’t a large company and so having a dedicated support line with phones is simply not feasible. They do have e-mail and forum support which makes sense of a company of their scale. Maybe this will change in the future as things progress, but that is simply not the case right now. I have seen the devs (in addition to the mods) try to help out quite a bit when it comes to support and they are pretty good on trying to solve issues. While I don’t necessarily agree with all of what Plex is doing (adding new features before polishing old ones, the suggestions forum appears pretty much ignored, etc) I would still say that lifetime was worth it as I can see myself using Plex (and the features within Plex Pass) for quite a while and the major issues I’ve come across are generally fixed fairly quickly.
@hdf said:
I can’t believe a thread like this gets 23 comments but actual questions get ignored…
The original post said:
Hi,
I would like ro contribute but sorry. Life pass is too much.
I figure out you need to feed yours kids, me too.
Please, reconsider your prices.
Thanks.
I do not see any question at all. What is there to answer?
But as far as the statement the lifetime Plex Pass costs too much, I do not agree. With a model like Plex you do not pay for a Plex Pass type of thing because it benefits you pay for it to support Plex and their further development.
I have disagreed with much that Plex has done but my Plex Pass does not entitle me to even have a greater voice in the development process. I do expect Plex to listen, at least a bit, but not because I have a Plex Pass but because I am loud and always right. >:) 
Plex Pass gives me no special privileges that I really need but it does give me an avenue through which I can support what is currently far and away the best software package for my media organization and playback. It is not perfect but if it should become perfect then it will be obsolete shortly thereafter.
Plex does a pretty good job of limiting the number of bugs that get exposed to the user base but that is an area they can improve on. The model they use of having users pay for the right to be beta testers is not one of their best ideas. The need a representative group (fairly large) to really be beta testers. In general developers make poor testers and I think that is why Plex ends up exposing bugs to their most supportive group.
So is Plex Pass too costly for me? No. But is the current model perfect or even “best?” I do not think so and that is an area the Plex needs to address as they continue to grow.
Do you want them to eliminate the lifetime pass entirely? This is how you make them eliminate the lifetime pass entirely.
Adobe did it. Microsoft is doing it. Subscriptions are the future, whether we like it or not, and complaining about a legacy option to spare you the recurring fee being “too expensive” seems, to me, to be a tremendously efficient way of making companies nuke all remaining legacy SKUs from their lineups.
The necromancy is strong with this one
hehe
I appreciate the responses I’ve had on this page, though it’s been 7 months since I added my post to the thread. I disagree with some of the ‘new’ assertions, however it’s not worth rehashing the argument.
Peace folks, peace! 
edit: sorry about the dupe - for reasons unknown (I believe related to the Win 10 Anniversary update that pushed itself through) on reboot Firefox came back with the tab and form data restored and it reposted. Cest la vie.
I wonder why you complain…I have to pay the price in €: 150€ is +/- 170$. Just because I am living on the other side of the earth! No extra service for those 20 bucks!
I disagree. It’s too cheap.
@xavier31 said:
Hi,
I would like ro contribute but sorry. Life pass is too much.
I figure out you need to feed yours kids, me too.
Please, reconsider your prices.
Thanks.Xa
Why do you want to contribute? Is it because you want to support the dev’s? Or are you looking for a feature? If you just want to support the dev’s then I’m sure they are willing to take donations, or subscribe to one of the subscriptions and cancel after 1to12 months. It’s about what do you want to give them.
If you are after some of the PlexPass features then that will cost you a one time fee or a lifetime supplying money to plex.
I’m only commenting on this because I too have felt that(to pricey) about other projects I really enjoyed. I have never been turn down on giving a donation or two and I know those dev’s appreciate it.
@NewPlaza said:
@xavier31 said:
Hi,
I would like ro contribute but sorry. Life pass is too much.
I figure out you need to feed yours kids, me too.
Please, reconsider your prices.
Thanks.Xa
Why do you want to contribute? Is it because you want to support the dev’s? Or are you looking for a feature? If you just want to support the dev’s then I’m sure they are willing to take donations, or subscribe to one of the subscriptions and cancel after 1to12 months. It’s about what do you want to give them.
If you are after some of the PlexPass features then that will cost you a one time fee or a lifetime supplying money to plex.
I’m only commenting on this because I too have felt that(to pricey) about other projects I really enjoyed. I have never been turn down on giving a donation or two and I know those dev’s appreciate it.
Except most people actually don’t think it’s too expensive. Some of them wouldn’t give a donation even if they could afford it without expecting something in return.
You know…Plexpass is probably one of the least expensive items in my set-up. TV was $250, Laptop was $400, Smart blu-ray player was at least $125. Having said that…you know what is probably the most expensive part? Content…I have 400+ DVDs in my collection, and 9/10ths of those were purchased used at thrift, pawn, fleamarket and garage sales. Fate is my program director, whatever I find cheap is what I get. I always wonder if you can’t afford a plexpass…how the heck you going to afford content for it?
howlinowl
