PMS 1.16.3.1433 and DVR EPG for 3 channels: to be announced / airing from... / unknown airing

Hmmm… I use the lastest beta PMS version 1.16.3.1433 and its DVR feature on Windows…

After the switch to the new EPG provider, I deleted the DVR and set it up again.
Now I have three channels without any reasonable EPG info…

My region: Germany - Berlin/Brandenburg
My DVR setup: Kabel Deutschland Germany Digital

FIRST:
Channel is: Kabel Eins (channel number 108) - tuning to that channel works okay / EPG shows “To Be Announced”

SECOND:
Channel is: Welt der Wunder TV (channel number 505) - tuning to that channel works okay, EPG shows “program of Welt der Wunder”.

THIRD:
Channel is: N24 Doku (channel number xxx) - tuning to that channel works okay, EPG shows “Unknown airing”.

What is wrong?
I cannot record from these three channels any longer? Can you help, please?

Same with me. The 3 channels mentioned above do not have valid EPG data.
Location is Germany/Hannover, Kabel Deutschland.
Using fritzbox 6490.
Everything else seems to run like charm :wink:

Is there anything that can be done about it?

No reply from a friendly soul at Plex? (No, I don’t want to start a discussion about my expectations, please keep this thread nice and clean)

I had difficulties in understanding how to fill that form - maybe some kind “helping hand” could lead me through that? Or do it for me? blush

Thank you in advance for Plex giving a feedback that the bug has been recognized and will be taken care of…

Can someone please try help? No reply from any Plexie???

I can see that there is no data for these and I am referring it to our provider.

For Your information, the lineup Kabel Deutschland Germany Digital has now been split into 16 regional lineups and there is now a Kabel Deutschland Berlin Digital lineup. Work is continuing on looking into breaking this further into more local lineups. But I suggest you switch to the berlin lineup - by deleting the DVR is server settings and then recreating it and selecting this new lineup

Different errors are showing up on EPG for this channel. I will refer this to our provider.

Sorry for the delay in looking into this. It has been very busy

I just did a full EPG refresh to check any of the three incosistencies. No news for my problems.

I hesitate though to delete my DVR and set it up again (much work as for remapping )… the channels are known and have the correct logos. I will do it at some point, but from what you said, I doubt that it will help me with the EPG data - or do you contradict, dear @sa2000 ?

Just want to give an update on the three problems that I had…

I updated PMS to 1.16.6.1559 tonight and - as with every update - it did a EPG reload.
Today I noticed that some things change:

FIRST - Problem seems to be reolved
Channel 108 (Kabel Eins) now shows regular program info.

SECOND: problem on channel Welt der Wunder TV (505) remains in an unchanged status … same issue as before

THIRD: problem on channel “N24 Doku” changed from “unknown airing” to new issue… it now shows “To Be Announced”.

@sa2000 For you to follow up on this with the provider…

Thank you in advance.

Work is still in progress for the “Kabel Deutschland” lineups which are being localized further and I understand the 16 regional lineups will end up as 200 lineups.

Channels are being added but there is no data yet and it may take a week or so to get the data ingestion in place and feed through

I would suggest we wait till the end of next week and see what channels have data and which do not and then report any anomalies

@sa2000
Thank you for your answer… as expected nothing changed from what I reported more than a week ago…

There are several more channels that do not have guide data at all for Kabel Deutschland, I reported it in another thread I don’t remember :smiley:
Don’t get started on Season/Episode numbers, because when looking at the guide I have the feeling that airings without proper information are in the majority until someone reports each and every series s/he is interested in. I won’t do it…

@sa2000

Another update to the three German channels not showing content data issue:

KabelEins… fixed
Welt der Wunder TV … fixed
N24 Doku - still showing “To be announced”.

But if I say WDW is now showing airings… these airings do not show ANY metadata.

Kika,HGTVHD, ToogoPlus and SatbynHD still don’t show anything.

There are now over 200 Kabel Deutschland lineups - so please double check that you are now using the best suited lineup for your zip code and after a full refresh see what remains wrong and let me have the details again - lineup / channel number / channel name and what is wrong still

I see only 16, one for each state of Germany. Mine (Bavaria) shows at least the “holes” I was referring to.

It appears that the SD version of “N24 Doku” - on 508 is showing program data

could you confirm

Do you mean no posters?

I can now confirm this. It wasn’t the case when I replied last time. Nice

I mean the following:

(a) No posters…

and (b) not much content data on the TV show level (like summaries) with most of the shows not being present on other channels… examples:



… or on the episode level:

… even if the episode title is different from the TV show title in rare cases, no episode summary, etc…

I am also having a number of shows listed as “unknown airing” which a full refresh of the guide doesn’t fix, for example:

25/09/19 - 21:00 - Dave (019) on Freeview Anglia OTA Broadcast in the UK. This should be Taskmaster.

I’ve not had issues with this show or channel before.

The fix for the gaps that shows as Unknown Airing has now been deployed to the live service and I just checked the UK channels and we have zero gaps. The same issue led also to xxx Programming

A full EPG manual refresh would correct all the gaps and xxx programming erroneous entries

@sa2000
I am starting a new thread since I deleted the working DVR setup and added it as a new one - and now I can only tune into a few channels. Most of the recordings do not work (though the EPG looks good).

I need HELP, pls.