PMS 1.18 Will not update/install/uninstall

Server Version#: 1.18.2.2058
Player Version#:
Windows Version: 10

I tried to update Plex from 1.16 to 1.18; it failed. Tried multiple times. Then decided to uninstall and install the new version. Uninstall wouldn’t work. Tried the FixIt Tool, and was able to uninstall old Plex. New Plex will NOT install; log included at end of post. Looked around the forums and it was suggested to install updates to MS Visual C++. THAT won’t work; other suggestions were to uninstall those and reinstall; THAT won’t work, either. Running FixIt on the Visual C++ didn’t work.

Any ideas? At this point I’m Plexless, and not happy about it.

Error Log:
[277AC:26DF8][2019-12-09T03:43:32]i001: Burn v3.11.1.2318, Windows v10.0 (Build 17763: Service Pack 0), path: C:\Users\Nathan\AppData\Local\Temp{CDC10978-10AE-4A39-B002-1888B67853B0}.cr\PlexMediaServer-1.18.2.2058-e67a4e892-x86.exe
[277AC:26DF8][2019-12-09T03:43:32]i000: Initializing string variable ‘OEM’ to value ‘’
[277AC:26DF8][2019-12-09T03:43:32]i000: Initializing string variable ‘NOLAUNCH’ to value ‘’
[277AC:26DF8][2019-12-09T03:43:32]i000: Initializing string variable ‘InstallFolder’ to value ‘[ProgramFilesFolder]Plex\Plex Media Server’
[277AC:26DF8][2019-12-09T03:43:32]i000: Initializing string variable ‘LaunchTarget’ to value ‘[InstallFolder]\Plex Media Server.exe’
[277AC:26DF8][2019-12-09T03:43:32]i009: Command Line: ‘-burn.clean.room=C:\Users\Nathan\Downloads\PlexMediaServer-1.18.2.2058-e67a4e892-x86.exe -burn.filehandle.attached=624 -burn.filehandle.self=628’
[277AC:26DF8][2019-12-09T03:43:32]i000: Setting string variable ‘WixBundleOriginalSource’ to value ‘C:\Users\Nathan\Downloads\PlexMediaServer-1.18.2.2058-e67a4e892-x86.exe’
[277AC:26DF8][2019-12-09T03:43:32]i000: Setting string variable ‘WixBundleOriginalSourceFolder’ to value ‘C:\Users\Nathan\Downloads’
[277AC:26DF8][2019-12-09T03:43:33]i000: Setting string variable ‘WixBundleLog’ to value ‘C:\Users\Nathan\AppData\Local\Temp\Plex Media Server_20191209034333.log’
[277AC:26DF8][2019-12-09T03:43:33]i000: Setting string variable ‘WixBundleName’ to value ‘Plex Media Server’
[277AC:26DF8][2019-12-09T03:43:33]i000: Setting string variable ‘WixBundleManufacturer’ to value ‘Plex, Inc.’
[277AC:279A0][2019-12-09T03:43:34]i000: Setting numeric variable ‘WixStdBALanguageId’ to value 1033
[277AC:279A0][2019-12-09T03:43:35]i000: Setting version variable ‘WixBundleFileVersion’ to value ‘1.18.2.2058’
[277AC:26DF8][2019-12-09T03:43:36]i100: Detect begin, 16 packages
[277AC:26DF8][2019-12-09T03:43:36]i000: Registry value not found. Key = ‘Software\Plex, Inc.\Plex Media Server’, Value = ‘InstallFolder’
[277AC:26DF8][2019-12-09T03:43:36]i052: Condition ‘NOT PreviousInstallFolder’ evaluates to true.
[277AC:26DF8][2019-12-09T03:43:36]i000: Registry key not found. Key = ‘Software\Plex, Inc.\Plex Media Server’
[277AC:26DF8][2019-12-09T03:43:36]i052: Condition ‘PreviousInstallFolder’ evaluates to false.
[277AC:26DF8][2019-12-09T03:43:36]i000: Setting numeric variable ‘FoundMfPlatDll’ to value 1
[277AC:26DF8][2019-12-09T03:43:36]i000: Setting numeric variable ‘Found_ucrtbase_dll’ to value 1
[277AC:26DF8][2019-12-09T03:43:36]i052: Condition ‘NOT Found_ucrtbase_dll’ evaluates to false.
[277AC:26DF8][2019-12-09T03:43:36]i000: Registry key not found. Key = ‘SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~amd646.3.1.14’
[277AC:26DF8][2019-12-09T03:43:36]i000: Setting string variable ‘WinRegReleaseID’ to value ‘1809’
[277AC:26DF8][2019-12-09T03:43:36]i000: Setting string variable ‘WinRegCurrentBuildNumber’ to value ‘17763’
[277AC:26DF8][2019-12-09T03:43:36]i000: Setting string variable ‘WinRegInstallationType’ to value ‘Client’
[277AC:26DF8][2019-12-09T03:43:36]i000: Setting string variable ‘WinRegEditionID’ to value ‘Core’
[277AC:26DF8][2019-12-09T03:43:36]i000: Setting string variable ‘WinRegProductName’ to value ‘Windows 10 Home’
[277AC:26DF8][2019-12-09T03:43:36]i000: Setting string variable ‘WinRegMediaPlayer’ to value ‘%ProgramFiles%\Windows Media Player’
[277AC:26DF8][2019-12-09T03:43:36]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~x86
6.3.1.14’
[277AC:26DF8][2019-12-09T03:43:36]i000: Setting string variable ‘WinRegCurrentBuild’ to value ‘17763’
[277AC:26DF8][2019-12-09T03:43:36]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[277AC:26DF8][2019-12-09T03:43:36]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[277AC:26DF8][2019-12-09T03:43:36]i052: Condition ‘FoundMfPlatDll AND WinRegMediaPlayer’ evaluates to true.
[277AC:26DF8][2019-12-09T03:43:36]i052: Condition ‘FoundMfPlatDll AND WinRegMediaPlayer’ evaluates to true.
[277AC:26DF8][2019-12-09T03:43:36]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[277AC:26DF8][2019-12-09T03:43:36]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[277AC:26DF8][2019-12-09T03:43:36]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[277AC:26DF8][2019-12-09T03:43:36]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[277AC:26DF8][2019-12-09T03:43:36]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[277AC:26DF8][2019-12-09T03:43:36]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[277AC:26DF8][2019-12-09T03:43:36]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[277AC:26DF8][2019-12-09T03:43:36]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[277AC:26DF8][2019-12-09T03:43:36]i101: Detected package: MediaPackWin7x86, state: Present, cached: None
[277AC:26DF8][2019-12-09T03:43:36]i101: Detected package: MediaPackWin7x64, state: Present, cached: None
[277AC:26DF8][2019-12-09T03:43:36]i101: Detected package: MediaPackWin8x86, state: Present, cached: None
[277AC:26DF8][2019-12-09T03:43:36]i101: Detected package: MediaPackWin8x64, state: Present, cached: None
[277AC:26DF8][2019-12-09T03:43:36]i101: Detected package: MediaPackWin81x86, state: Present, cached: None
[277AC:26DF8][2019-12-09T03:43:36]i101: Detected package: MediaPackWin81x64, state: Present, cached: None
[277AC:26DF8][2019-12-09T03:43:36]i101: Detected package: MediaPackWin10x86, state: Present, cached: None
[277AC:26DF8][2019-12-09T03:43:36]i101: Detected package: MediaPackWin10x64, state: Present, cached: None
[277AC:26DF8][2019-12-09T03:43:36]i101: Detected package: MediaPackWin10x861511, state: Present, cached: None
[277AC:26DF8][2019-12-09T03:43:36]i101: Detected package: MediaPackWin10x641511, state: Present, cached: None
[277AC:26DF8][2019-12-09T03:43:36]i101: Detected package: MediaPackWin10x861607, state: Present, cached: None
[277AC:26DF8][2019-12-09T03:43:36]i101: Detected package: MediaPackWin10x641607, state: Present, cached: None
[277AC:26DF8][2019-12-09T03:43:36]i101: Detected package: pmsshutdown, state: Absent, cached: None
[277AC:26DF8][2019-12-09T03:43:36]i101: Detected package: vcredist_repair, state: Absent, cached: None
[277AC:26DF8][2019-12-09T03:43:36]i101: Detected package: vcredist, state: Absent, cached: None
[277AC:26DF8][2019-12-09T03:43:36]i101: Detected package: pms, state: Absent, cached: None
[277AC:26DF8][2019-12-09T03:43:36]i052: Condition ‘VersionNT >= v6.1’ evaluates to true.
[277AC:26DF8][2019-12-09T03:43:36]i052: Condition ‘NOT ((VersionNT = v6.1) AND ((NOT ServicePackLevel) OR (ServicePackLevel < 1)))’ evaluates to true.
[277AC:26DF8][2019-12-09T03:43:36]i052: Condition ‘NOT ((VersionNT = v6.3) AND (KB2919355_x86 <> 112 AND KB2919355_amd64 <> 112))’ evaluates to true.
[277AC:26DF8][2019-12-09T03:43:36]i199: Detect complete, result: 0x0
[277AC:279A0][2019-12-09T03:43:40]i000: Setting numeric variable ‘EulaAcceptCheckbox’ to value 0
[277AC:26DF8][2019-12-09T03:43:40]i200: Plan begin, 16 packages, action: Install
[277AC:26DF8][2019-12-09T03:43:40]i052: Condition ‘VersionNT=v6.1 AND NOT VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[277AC:26DF8][2019-12-09T03:43:40]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x86
[277AC:26DF8][2019-12-09T03:43:40]i052: Condition ‘VersionNT=v6.1 AND VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[277AC:26DF8][2019-12-09T03:43:40]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x64
[277AC:26DF8][2019-12-09T03:43:40]i052: Condition ‘VersionNT=v6.2 AND NOT VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[277AC:26DF8][2019-12-09T03:43:40]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x86
[277AC:26DF8][2019-12-09T03:43:40]i052: Condition ‘VersionNT=v6.2 AND VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[277AC:26DF8][2019-12-09T03:43:40]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x64
[277AC:26DF8][2019-12-09T03:43:40]i052: Condition ‘VersionNT=v6.3 AND NOT VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[277AC:26DF8][2019-12-09T03:43:40]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x86
[277AC:26DF8][2019-12-09T03:43:40]i052: Condition ‘VersionNT=v6.3 AND VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[277AC:26DF8][2019-12-09T03:43:40]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x64
[277AC:26DF8][2019-12-09T03:43:40]i052: Condition ‘VersionNT>=v10.0 AND NOT VersionNT64 AND WinRegCurrentBuildNumber=10240 AND WinRegInstallationType~=“Client”’ evaluates to false.
[277AC:26DF8][2019-12-09T03:43:40]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x86
[277AC:26DF8][2019-12-09T03:43:40]i052: Condition ‘VersionNT>=v10.0 AND VersionNT64 AND WinRegCurrentBuildNumber=10240 AND WinRegInstallationType~=“Client”’ evaluates to false.
[277AC:26DF8][2019-12-09T03:43:40]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x64
[277AC:26DF8][2019-12-09T03:43:40]i052: Condition ‘VersionNT>=v10.0 AND NOT VersionNT64 AND WinRegReleaseID=1511 AND WinRegInstallationType~=“Client”’ evaluates to false.
[277AC:26DF8][2019-12-09T03:43:40]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x861511
[277AC:26DF8][2019-12-09T03:43:40]i052: Condition ‘VersionNT>=v10.0 AND VersionNT64 AND WinRegReleaseID=1511 AND WinRegInstallationType~=“Client”’ evaluates to false.
[277AC:26DF8][2019-12-09T03:43:40]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x641511
[277AC:26DF8][2019-12-09T03:43:40]i052: Condition ‘VersionNT>=v10.0 AND NOT VersionNT64 AND WinRegReleaseID=1607 AND WinRegInstallationType~=“Client”’ evaluates to false.
[277AC:26DF8][2019-12-09T03:43:40]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x861607
[277AC:26DF8][2019-12-09T03:43:40]i052: Condition ‘VersionNT>=v10.0 AND VersionNT64 AND WinRegReleaseID=1607 AND WinRegInstallationType~=“Client”’ evaluates to false.
[277AC:26DF8][2019-12-09T03:43:40]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x641607
[277AC:26DF8][2019-12-09T03:43:40]i000: Setting string variable ‘WixBundleRollbackLog_pmsshutdown’ to value ‘C:\Users\Nathan\AppData\Local\Temp\Plex Media Server_20191209034333_000_pmsshutdown_rollback.log’
[277AC:26DF8][2019-12-09T03:43:40]i000: Setting string variable ‘WixBundleLog_pmsshutdown’ to value ‘C:\Users\Nathan\AppData\Local\Temp\Plex Media Server_20191209034333_000_pmsshutdown.log’
[277AC:26DF8][2019-12-09T03:43:40]i052: Condition ‘Bad_VCRedist’ evaluates to false.
[277AC:26DF8][2019-12-09T03:43:40]w321: Skipping dependency registration on package with no dependency providers: vcredist_repair
[277AC:26DF8][2019-12-09T03:43:40]i052: Condition ‘NOT Bad_VCRedist’ evaluates to true.
[277AC:26DF8][2019-12-09T03:43:40]w321: Skipping dependency registration on package with no dependency providers: vcredist
[277AC:26DF8][2019-12-09T03:43:40]i000: Setting string variable ‘WixBundleLog_vcredist’ to value ‘C:\Users\Nathan\AppData\Local\Temp\Plex Media Server_20191209034333_001_vcredist.log’
[277AC:26DF8][2019-12-09T03:43:40]i000: Setting string variable ‘WixBundleRollbackLog_pms’ to value ‘C:\Users\Nathan\AppData\Local\Temp\Plex Media Server_20191209034333_002_pms_rollback.log’
[277AC:26DF8][2019-12-09T03:43:40]i000: Setting string variable ‘WixBundleLog_pms’ to value ‘C:\Users\Nathan\AppData\Local\Temp\Plex Media Server_20191209034333_002_pms.log’
[277AC:26DF8][2019-12-09T03:43:40]i201: Planned package: MediaPackWin7x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[277AC:26DF8][2019-12-09T03:43:40]i201: Planned package: MediaPackWin7x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[277AC:26DF8][2019-12-09T03:43:40]i201: Planned package: MediaPackWin8x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[277AC:26DF8][2019-12-09T03:43:40]i201: Planned package: MediaPackWin8x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[277AC:26DF8][2019-12-09T03:43:40]i201: Planned package: MediaPackWin81x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[277AC:26DF8][2019-12-09T03:43:40]i201: Planned package: MediaPackWin81x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[277AC:26DF8][2019-12-09T03:43:40]i201: Planned package: MediaPackWin10x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[277AC:26DF8][2019-12-09T03:43:40]i201: Planned package: MediaPackWin10x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[277AC:26DF8][2019-12-09T03:43:40]i201: Planned package: MediaPackWin10x861511, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[277AC:26DF8][2019-12-09T03:43:40]i201: Planned package: MediaPackWin10x641511, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[277AC:26DF8][2019-12-09T03:43:40]i201: Planned package: MediaPackWin10x861607, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[277AC:26DF8][2019-12-09T03:43:40]i201: Planned package: MediaPackWin10x641607, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[277AC:26DF8][2019-12-09T03:43:40]i201: Planned package: pmsshutdown, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[277AC:26DF8][2019-12-09T03:43:40]i201: Planned package: vcredist_repair, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[277AC:26DF8][2019-12-09T03:43:40]i201: Planned package: vcredist, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None
[277AC:26DF8][2019-12-09T03:43:40]i201: Planned package: pms, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[277AC:26DF8][2019-12-09T03:43:40]i299: Plan complete, result: 0x0
[277AC:26DF8][2019-12-09T03:43:40]i300: Apply begin
[277AC:26DF8][2019-12-09T03:43:40]i010: Launching elevated engine process.
[277AC:26DF8][2019-12-09T03:43:56]i011: Launched elevated engine process.
[277AC:26DF8][2019-12-09T03:43:57]i012: Connected to elevated engine.
[271F8:23D1C][2019-12-09T03:43:58]i358: Pausing automatic updates.
[271F8:23D1C][2019-12-09T03:43:58]i359: Paused automatic updates.
[271F8:23D1C][2019-12-09T03:43:58]i360: Creating a system restore point.
[271F8:23D1C][2019-12-09T03:45:39]i361: Created a system restore point.
[271F8:23D1C][2019-12-09T03:45:39]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{01b19b71-bcbe-4173-9e46-51df52a29fee}, options: 0x7, disable resume: No
[271F8:23D1C][2019-12-09T03:45:39]i000: Caching bundle from: ‘C:\Users\Nathan\AppData\Local\Temp{17ECE294-CB58-40EB-AE6A-E9380EDAA4F4}.be\pms.exe’ to: ‘C:\ProgramData\Package Cache{01b19b71-bcbe-4173-9e46-51df52a29fee}\pms.exe’
[271F8:23D1C][2019-12-09T03:45:39]i320: Registering bundle dependency provider: {01b19b71-bcbe-4173-9e46-51df52a29fee}, version: 1.18.2.2058
[271F8:23D1C][2019-12-09T03:45:39]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{01b19b71-bcbe-4173-9e46-51df52a29fee}, resume: Active, restart initiated: No, disable resume: No
[271F8:28200][2019-12-09T03:45:45]i305: Verified acquired payload: pmsshutdown at path: C:\ProgramData\Package Cache.unverified\pmsshutdown, moving to: C:\ProgramData\Package Cache{059A1D23-3014-47DB-AA40-936E06629E25}v1.18.2058\pms-shutdown.msi.
[271F8:28200][2019-12-09T03:45:45]i305: Verified acquired payload: vcredist at path: C:\ProgramData\Package Cache.unverified\vcredist, moving to: C:\ProgramData\Package Cache\BE2B49C11BDA2B5705E6A6C13C35D246EA5AD0F9\vcredist_x86.exe.
[271F8:28200][2019-12-09T03:45:46]i305: Verified acquired payload: pms at path: C:\ProgramData\Package Cache.unverified\pms, moving to: C:\ProgramData\Package Cache{D1057092-E909-4E64-99AF-D2D30AB25D08}v1.18.2058\pms.msi.
[271F8:23D1C][2019-12-09T03:45:46]i323: Registering package dependency provider: {059A1D23-3014-47DB-AA40-936E06629E25}, version: 1.18.2058, package: pmsshutdown
[271F8:23D1C][2019-12-09T03:45:46]i301: Applying execute package: pmsshutdown, action: Install, path: C:\ProgramData\Package Cache{059A1D23-3014-47DB-AA40-936E06629E25}v1.18.2058\pms-shutdown.msi, arguments: ’ ARPSYSTEMCOMPONENT=“1” MSIFASTINSTALL=“7” INSTALLLOCATION=“C:\Program Files (x86)\Plex\Plex Media Server”’
[271F8:23D1C][2019-12-09T03:45:48]e000: Error 0x80070643: Failed to install MSI package.
[271F8:23D1C][2019-12-09T03:45:48]e000: Error 0x80070643: Failed to execute MSI package.
[277AC:26DF8][2019-12-09T03:45:48]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[277AC:26DF8][2019-12-09T03:45:48]i319: Applied execute package: pmsshutdown, result: 0x80070643, restart: None
[277AC:26DF8][2019-12-09T03:45:48]e000: Error 0x80070643: Failed to execute MSI package.
[271F8:23D1C][2019-12-09T03:45:48]i318: Skipped rollback of package: pmsshutdown, action: Uninstall, already: Absent
[277AC:26DF8][2019-12-09T03:45:48]i319: Applied rollback package: pmsshutdown, result: 0x0, restart: None
[271F8:23D1C][2019-12-09T03:45:48]i329: Removed package dependency provider: {059A1D23-3014-47DB-AA40-936E06629E25}, package: pmsshutdown
[271F8:23D1C][2019-12-09T03:45:48]i351: Removing cached package: pmsshutdown, from path: C:\ProgramData\Package Cache{059A1D23-3014-47DB-AA40-936E06629E25}v1.18.2058
[271F8:23D1C][2019-12-09T03:45:48]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{01b19b71-bcbe-4173-9e46-51df52a29fee}, resume: None, restart: None, disable resume: No
[271F8:23D1C][2019-12-09T03:45:48]i330: Removed bundle dependency provider: {01b19b71-bcbe-4173-9e46-51df52a29fee}
[271F8:23D1C][2019-12-09T03:45:48]i352: Removing cached bundle: {01b19b71-bcbe-4173-9e46-51df52a29fee}, from path: C:\ProgramData\Package Cache{01b19b71-bcbe-4173-9e46-51df52a29fee}
[271F8:23D1C][2019-12-09T03:45:48]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{01b19b71-bcbe-4173-9e46-51df52a29fee}, resume: None, restart initiated: No, disable resume: No
[277AC:26DF8][2019-12-09T03:45:48]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

Looking at other forum entries, I tried uninstalling Visual C++ Redistributables that I have (WAY too many…2005, 2008, 2010, 2012 and 2015), but they won’t uninstall, either, even trying the Windows Uninstall Tool. Eventually i was able to uninstall Plex completely, and install the 1.16 version, but it doesn’t run. Running the icon, it appears on Task Manager, but NOTHING happens. I tried to to a Repair via Control Panel, but during the repair process, it looks for PMS.EXE, which it can’t find.

I’m having similar issues as well, including the fact that Plex Media Server appears in my Task Manager but doesn’t run. :expressionless: The next thing I’m going to try is installing Plex in a different folder to see if that’s an issue, as well as clean out the %localappdata%\Temp folder.

I found a solution for my problem, try deleting the registry entries for Plex.

Unfortunately, not for me. :frowning_face: I wiped out the localdata files, which took FOREVER, since there were 10s of thousands of little piddly files there, and removed the registry entries, all to no avail; I was able to install, but when I run, it sits in the Task Manager, doing nothing. I’m gonna try installing under a different account on my computer - first CREATING another account :smiley: - and see if that’ll work

…and THAT seemed to do it; I actually did have another account on my PC (used to allow my Mac to access files) and Plex installed under THAT account with no problem. Obviously theres something ELSE that needs to be deleted in my user profile to COMPLETELY remove Plex, but who the hell knows what THAT is? It’s really ridiculous that Plex doesn’t have a “Plex Removal Tool” that gets rid of EVERYTHING installed by the program.

Sigh.

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It would be great to have a tool like that :slight_smile: But I’m glad you’ve got your problem fixed too

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